Cruise Sales Representative [+]

Prestige Travel & Cruises Inc., the largest travel agency in Southern Nevada with 41 years in business, invites you to join our growing Cruise Division. We offer pre-packaged cruise vacations to destinations worldwide and are seeking motivated, ambitious, and energetic individuals who love cruising and providing unforgettable customer service.

About the Role

As a Cruise Sales Representative, you will sell ocean-going and river cruises, as well as pre-packaged air and cruise vacations to destinations like Europe, Alaska, Asia, Australia, and beyond. You’ll build long-lasting relationships with clients while maximizing revenue opportunities through upgrades, add-ons, and insurance. This is an inbound call center position—no cold calling required.

Responsibilities

• Answer inbound calls to assist travelers in planning the perfect cruise vacation tailored to their needs and expectations.
• Understand and anticipate client preferences, suggesting suitable travel options and upgrades (e.g., cabin staterooms, air/land components, cancellation insurance).
• Maximize revenue by communicating the value of cruising, providing detailed ship information, and recommending enhancements.
• Develop and nurture client relationships to ensure repeat business.
• Consistently exceed sales activity and financial targets while adhering to company procedures.
• Research and stay updated on travel destinations, including customs, weather, government regulations, and COVID-19 procedures for cruise lines.
• Assist clients via online chat to help them choose the right vacation.
• Attend in-person and online training sessions with preferred cruise lines to stay current on industry changes.
• Collaborate with support departments to resolve client issues quickly and escalate major concerns to supervisors.
• Maintain a professional image in all interactions, both with clients and cruise line partners.
• Adhere to department attendance, phone adherence, and performance expectations as outlined in training.

Requirements

• No prior travel industry experience necessary—full training provided (personal cruise experience preferred).
• Experience in sales and customer service or a 4-year college degree.
• Excellent verbal and written communication skills.
• Proficient with computers and the internet; minimum typing speed of 35 WPM.
• Highly organized with strong attention to detail and ability to multitask.
• Ability to work independently and in a team-oriented environment.
• Physical ability to sit for up to 8 hours daily while using a computer and telephone simultaneously.
• Ability to read multiple monitors and handle incoming calls efficiently.

Preferred Qualifications

• Experience in commission-based sales or a fast-paced environment.
• Client/account management or CRM experience.
• Existing client base.
• Previous travel agency experience (optional), including certifications like Certified Travel Counselor.
• Cruise sales experience.
• Advanced sales techniques.
• Call center experience (preferred but not required).

Benefits

• Hybrid work option after 6 months (3 days in-office, 2 days remote); full-time remote possible after 12 months if metrics are met.
• Uncapped earning potential ($45K–$75K annually).
• Monthly bonus program (average $1,200/month, no cap).
• Fantastic travel perks, including free cruises and discounted hotel programs.
• Full benefits: health, dental, vision, and life insurance; 401(k) with company match; AFLAC.
• Paid time off (accrual starts on day one, usable after 90 days) and 6 paid holidays.
• Ongoing training and professional development, including cruise line training and one-on-one mentoring.
• Fun, relaxed atmosphere with flexible start/end times, seasonal events, and team activities.
• Career advancement opportunities.

Schedule

• Full-time (40 hours) or part-time (24–39 hours) available.
• Flexible shifts covering days, evenings, and weekends (current hours: Mon–Fri 7:00 AM–8:00 PM, Sat–Sun 7:00 AM–5:30 PM; expanding to 6:00 AM–8:00 PM weekdays).
• Schedules provided 30 days in advance; shift swapping allowed after training.
• Open 365 days a year, with accommodations for scheduling requests when possible.

Pay

$45,000.00 – $75,000.00 per year, with uncapped earning potential through bonuses and commissions.