Cruise Reservation Specialist

About the role

As a Cruise Reservation Specialist, you will be responsible for managing customer inquiries and bookings through various channels including phone, email, and social media. You will also handle customer complaints and provide excellent customer service.

Responsibilities

• Handle customer inquiries and bookings for cruise reservations
• Respond promptly to customer emails and messages
• Resolve customer complaints and issues efficiently
• Ensure accurate and timely booking processing
• Communicate effectively with internal teams to ensure smooth operations

Requirements

• Bachelor's degree in hospitality, tourism, or related field
• At least 2 years of experience in customer service or reservation handling
• Strong communication skills, both verbal and written
• Proficiency in Microsoft Office Suite
• Ability to work flexible hours, including evenings and weekends

Qualifications

• Experience with CRM systems is a plus
• Knowledge of cruise industry terminology and practices
• Excellent problem-solving and conflict resolution skills

Skills

• Customer service orientation
• Attention to detail
• Time management and organizational skills
• Adaptability to changing priorities

Benefits

• Competitive salary
• Flexible working schedule
• Professional development opportunities
• Health insurance benefits

Pay

The pay range for this position is $40,000 - $50,000 annually.

Schedule

The position offers a flexible schedule that includes evening and weekend shifts, with the option to work remotely.