CRSW or LADC - Referral, Intake and Recovery Support

About the role

Harbor Care is seeking dedicated CRSWs and LADCs who are passionate about helping others and committed to creating positive change. The CRSW/LADC Referral, Intake, and Recovery Support position supports access to substance use disorder, behavioral health, recovery housing, and related support services for individuals with stimulant use. This role focuses on referral coordination, intake support, recovery-oriented outreach, SUD screening and education (as permitted by credentials), and connecting individuals to appropriate treatment and recovery resources. Ongoing relationship-building with statewide Recovery Community Organizations, community partners, referral sources, and other recovery-focused stakeholders is essential to strengthen referral pathways, support recovery engagement, and improve coordination across the recovery services system.

Responsibilities

• Support referrals, intake coordination, access to services, and recovery-oriented engagement as a member of the SUD Services care team.
• Provide statewide outreach, education, and relationship-building with community members, referral sources, Recovery Community Organizations, and other partners regarding Harbor Care services, eligibility, harm reduction, overdose prevention, recovery supports, and access to care.
• Maintain an ongoing and visible presence in statewide Recovery Community Organizations to build trust, strengthen referral pathways, and improve coordination of services.
• Communicate the purpose, scope, and impact of Harbor Care’s behavioral health, SUD, and recovery services to clients, residents, partners, and community stakeholders.
• Assist individuals in overcoming barriers to SUD, behavioral health, recovery housing, and related support services.
• Provide SUD screenings and assist individuals who screen positive in obtaining a full SUD assessment and access to treatment when indicated, within credential scope.
• Support individuals in developing recovery goals, aftercare plans, recovery capital, and SUD management plans as appropriate to role and credential.
• Handle phone calls, emails, and inquiries from clients, referral sources, community partners, and others regarding referrals, intakes, and available services.
• Review and process recovery housing applications and intakes, as assigned and within scope of role.
• Coordinate with Harbor Care programs, community partners, service providers, RCOs, recovery home operators, and multidisciplinary teams to support referrals, wraparound services, care planning, and continuity of services.
• Build and maintain positive working relationships with clients, providers, nurse case managers, agency representatives, supervisors, office staff, recovery home operators, and community stakeholders.
• Document activities, referrals, screenings, intakes, outcomes, waitlists, occupancy, recovery housing participation, and other required data accurately and timely.
• Track and report data across assigned service areas to support reporting, program improvement, funding requirements, and organizational objectives.
• Continuously expand knowledge of community resources, substance use disorders, harm reduction, trauma-informed care, recovery-oriented systems of care, and culturally responsive service delivery.
• Maintain appropriate role definition, professional boundaries, confidentiality, and ethical standards at all times.
• Perform duties in a manner that is respectful of individuals’ cultural, religious, ethnic, linguistic, and personal differences.

CRSW-level Responsibilities

For candidates hired into a CRSW-level role, responsibilities will focus on recovery support, peer-informed engagement, outreach, education, resource navigation, referral support, recovery planning, and assistance with access to services. CRSW-level duties must remain within the authorized scope of the CRSW credential and may not include clinical assessment, diagnosis, or treatment services requiring LADC or another clinical licensure.

LADC-level Responsibilities

For candidates hired into an LADC-level role, responsibilities may include SUD screening, assessment-related functions, counseling, treatment planning support, clinical documentation, and other SUD service activities permitted under the LADC license and Harbor Care policy.

Requirements

• Position may be filled at the CRSW or LADC level; appropriate licensure or certification is required and not negotiable.
• CRSW-level role: Current Certified Recovery Support Worker credential required.
• LADC-level role: Current Licensed Alcohol and Drug Counselor license required; MLADC or other advanced relevant licensure may be considered where applicable.
• Candidates must hold or be eligible to hold by date of hire (if approved by Harbor Care) the credential required for the level at which they are hired.
• Appropriate licensure or certification must be maintained in good standing throughout employment.
• Verifiable good driving record and reliable transportation required due to statewide outreach and travel expectations.

Preferred Qualifications

• Experience providing community outreach, referral coordination, intake support, recovery support, or related human services work.
• Experience working with individuals with substance use disorders, behavioral health needs, housing instability, or related barriers to care.
• Experience with data collection, tracking, reporting, and analytics.
• Experience working collaboratively with community partners, referral sources, RCOs, and multidisciplinary teams.
• Experience working in a multicultural setting.
• At least two years of experience providing community outreach.

Benefits

• Sign-on bonus: $5,000 for qualified LADC hires; $1,000 for qualified CRSW hires
• Medical, dental, and vision insurance
• Employee-paid life insurance options
• Generous paid time off and company-paid holidays
• 401(k) retirement plan with an excellent employer match
• Employee wellness and support resources
• Opportunities for professional growth and development