Crowd Control Specialist, Resort Entertainment, Part Time (Less than 23 hours/week)

Essential Duties And Responsibilities

• Ensures guest safety through observing and surveying the crowd at all times.
• Patrols entertainment venues to preserve order among guests and protect assets.
• Promotes positive public relations and strives to create an enjoyable atmosphere for all guests.
• Responds to requests for assistance and information in a helpful and courteous manner.
• Maintains dress code and checks guest’s identification to ensure they are age appropriate.
• Screens guests with metal detectors and conducts guests’ bag checks.
• Promotes and issues the Player’s Club card.
• Works to prevent and resolve altercations among guests.
• Stops all inappropriate behavior immediately in a professional manner.
• Enforces capacity regulations and assists with entertainment venue counts.
• Aids with event set up and breakdown.
• Performs other duties as assigned to support the efficient operation of the department.

Qualifications

• High School Diploma or GED required.
• Minimum six (6) months guest services experience required.

Knowledge, Skills And Abilities (ksa)

• Must be able to multi-task effectively.
• Must be able to clearly speak, read and write in English language.
• Maintain good personal grooming habits and carry self in a professional business manner.
• Maintain the passion necessary to execute world-class service to every guest.

Physical Requirements/ Working Conditions – Environment

• Primary work environment is in a live entertainment setting within a resort and casino inclusive of both indoor and outdoor environments.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 80 pounds occasionally.
• Sedentary work: involves standing most of the time and may sit at times. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.