Crowd Control Specialist

Position Summary

Responsible for crowd management by anticipating and reacting to diverse situations, assisting attendees, minimizing distractions, and providing directions.

Position Responsibilities

• Provide an enjoyable experience by providing exceptional customer service.
• Work cohesively with all employees in order to maintain a superior level of service.
• Patrol assigned zone by foot to maintain visibility, observe possible unusual activity and enforce venue policy and regulations.
• Welcome attendees as they arrive, especially people who appear to be unfamiliar with the layout.
• Proactively approach attendees that may need assistance or directional information.
• Maintain control and rational demeanor in emotionally charged situations involving attendees and/or employees.
• Creatively resolve issues/complaints in a prompt and friendly manner and involve supervisor as needed.
• Inform security and supervisory staff of facility policy and procedure violation.

Essential Skills

• A high school diploma (or GED) required or equivalent work experience.
• One year of experience in a service-related position.
• Ability to work in a variety of environments including but not limited to heights, elevators, in darkened corridors, around crowds, loud noise, flashing lights, and haze effects.
• Ability to navigate a variety of floor surfaces and areas including stairs, escalators, carpet, and concrete.
• Must meet and adhere to strict dress code and grooming standards appropriate for a church environment.
• Work flexible hours including evenings, weekends and holidays.

Physical Demands And Work Environment

• While performing the duties of this job, the employee is occasionally required to stand for long periods of time; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell.
• The employee must occasionally lift and/or move up to 20 pounds.
• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job and they may include all aspects of an outside work environment, including but not limited to rain, sleet, snow and heat.
• The work is performed primarily in both indoor and outdoor settings.
• The noise level in the work environment is primarily moderate.