Crossing Creeks Country Club Bartender/Server

Department: Food & Beverage | Reports To: General Manager | Classification: Non-Exempt

About the Role

The Bartender/Server at Crossing Creeks Country Club is responsible for working directly with customers by greeting, learning about their preferences, answering questions, recommending menu items, and preparing and serving beverages and food. The Bartender/Server will strive to create a welcoming and enjoyable atmosphere for customers while maintaining inventory, cleanliness, and ensuring compliance with regulations.

Responsibilities

• Maintain a high level of top-notch customer service and professionalism for a diverse customer base
• Welcome customers, determine beverage preferences, make recommendations, and take beverage and food orders
• Assist in planning menus and inform customers about new specials
• Select and mix ingredients, garnish glasses, and serve beverages to customers
• Verify identification and age requirements of customers
• Understand unique and complementary flavor pairings and know how to make traditional and classy drinks
• Handle credit/debit card transactions, membership account charges, and ensure accuracy of charges
• Record and maintain orders throughout shift
• Build rapport with regular customers to create a positive atmosphere
• Check in with customers to ensure satisfaction with beverages and/or food orders
• Serve customers promptly and courteously
• Demonstrate thorough knowledge of all menu items, recommend combinations, offer daily specials, and upsell alternatives
• Maintain cleanliness of work areas, plasticware, chinaware, glassware, etc., throughout the day
• Keep the workplace and surrounding area clean and organized at all times
• Maintain inventory, order supplies, and ensure bars and other areas are well-stocked
• Restock inventory as needed
• Exhibit a pleasant and cheerful demeanor and maintain a helpful attitude toward all customers, visitors, and staff
• Comply with federal, state, and local regulations and department processes and procedures
• Foster good relationships between departments to ensure effective communication
• Show leadership and direction with co-workers and other staff members
• Communicate appropriately with members, guests, and co-workers
• Greet all members and guests warmly and welcomingly
• Adhere to and ensure compliance with Crossing Creeks Country Club policies, procedures, and customer service standards
• Participate in maintaining a safe, clean, and organized environment
• Operate simulator machines and assist members/customers as needed
• Complete daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)
• Promote a positive work environment by communicating effectively with members, guests, and co-workers
• Be a valuable teammate, especially when asked to help with other tasks or duties
• Maintain a professional appearance, including wearing the designated Crossing Creeks shirt while on duty
• Adhere to company policies on personal hygiene
• Maintain professionalism in job performance and practice
• Communicate needs through the proper chain of command
• Display integrity, honesty, and a positive attitude toward members, guests, and co-workers
• Contribute to meeting the mission and goals of Crossing Creeks Country Club

On-Duty Behavior

• Staff members may not recreate (play sports, swim, golf, racquet sports, etc.) while on duty
• Alcohol consumption is not permitted while on duty
• Smoking/vaping is not permitted while on duty; only allowed in designated areas while "clocked out" on approved break
• Minimize use of personal electronic devices; avoid appearing overly attentive to phones
• No loitering; non-members and non-registered guests are not permitted to loiter with staff

Requirements

• Positive attitude and passion for Crossing Creeks Country Club
• Customer service experience
• Critical thinking skills; ability to work autonomously and manage time and resources efficiently
• Excellent verbal and non-verbal communication skills, offering compassion to all members, guests, and staff; ability to communicate non-aggressively under pressure
• Strong interpersonal skills, impeccable organizational skills, and time management skills
• Ability to meet performance expectations and hold oneself accountable for all actions
• Integrity and responsibility
• Flexibility to meet scheduling demands of the department
• Able to work unsupervised; willingness to take initiative and work as a team member or independently to perform job responsibilities and meet deadlines accurately
• Good judgment and adaptability to ongoing changes
• Takes initiative and looks for ways to improve efficiency
• Remain current with all organization policies, procedures, and systems
• Demonstrated competency of position responsibilities and requirements within 90 days, as evaluated by supervisor
• Excellent knowledge of mixing, garnishing, and serving drinks
• Computer literacy
• Maintain TABC/food handling license requirements
• Ability to read, write, and speak English
• TABC/Food Handling license required
• Meets state minimum age to serve alcohol
• Previous proven working experience as a Bartender/Server

Physical Demands

• Requires full range of body motion
• Standing and maneuvering independently and safely around the work area
• Standing and walking for extensive periods of time
• Eye-hand coordination
• Pushing and pulling
• Climbing (ascending and descending)
• Bending and stooping
• Using arm, leg, and back muscles for extended periods
• Occasionally lifts and carries items weighing greater than 50 pounds
• Requires corrected vision and hearing to within normal range
• Potential for cuts and bruises

Work Environment

• Work both indoors and outdoors, including in inclement weather
• Exposure to wet and/or humid conditions
• Atmospheric conditions: fumes, odors, dust, mists, gases, or poor ventilation
• Exposure to extreme cold and heat
• Loud and noisy environment
• May be required to work in narrow aisles or passageways
• Frequently required to talk and/or hear