Cross Utilized Lead Agent

Allegiant Air provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

About the role

The role involves managing customer interactions through various channels including phone, email, and social media. Responsibilities include resolving customer issues, providing product information, and maintaining a positive customer experience.

Responsibilities

• Manage customer interactions via phone, email, and social media
• Resolve customer issues efficiently and professionally
• Provide accurate and timely product information
• Maintain a high level of customer satisfaction
• Follow up on customer inquiries and complaints

Requirements

• Excellent communication skills
• Ability to work independently and manage time effectively
• Experience in customer service or related field preferred
• Strong problem-solving and conflict resolution skills

Qualifications

• High school diploma or equivalent
• Basic computer literacy
• Proficiency in Microsoft Office applications

Skills

• Customer service skills
• Technical proficiency in CRM systems
• Strong written and verbal communication skills
• Ability to handle multiple tasks simultaneously

Benefits

• Flexible schedule options
• Comprehensive health insurance
• Retirement savings plan
• Professional development opportunities

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Hours vary based on department needs, typically 8-hour shifts with flexible start times.

Self-identification of veteran status

We invite all applicants to voluntarily self-identify their race, ethnicity, and/or gender. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. Information obtained will be retained in a confidential file and separate from personnel records. This information may only be used in accordance with the provision of applicable federal laws, executive orders, and regulations.

Voluntary self-identification of disability

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.