Cross-Payment Client Onboarding Manager

About the role

We are seeking a dynamic and client-focused Project Manager to join our Cross-Payments Onboarding Team. This role is responsible for leading and coordinating project-based onboarding initiatives for new and existing Payments Merchant & Institutional (PMI) clients. The Cross-Payments Onboarding Team provides a seamless project-based onboarding experience for new PMI clients and expands existing client relationships with new payments services, including a combination of treasury, card, and merchant service offerings.

The Project Manager participates in the identification, design, development, and implementation of assigned projects and serves as the point of contact, collaborating with internal and external partners to ensure successful and timely completion of projects. The role guides project teams through assigned initiatives and holds individuals accountable to deliverables and timelines.

Responsibilities

• Oversee all client and internal partner initiatives for new or existing clients, adding new payments services with direct impact on PMI, ensuring project deliverables are met on time
• Coordinate, facilitate, and participate in client meetings related to assigned projects and initiatives
• Lead and manage end-to-end onboarding projects for PMI clients, ensuring timely and successful implementation of solutions
• Monitor project progress, manage risks, and resolve issues to ensure successful outcomes using project plans as needed
• Solicit ongoing feedback from client relationship teams, internal partners, and servicing peers to identify areas of improvement

Requirements

• Bachelor's degree, or equivalent work experience
• Eight to ten years of experience in project management activities

Preferred Qualifications

• PMP Certification required
• Eight or more years of experience within Commercial Payments, including Treasury Management and/or card-based payment solutions
• Working knowledge of merchant services products, platforms, and client-facing solutions
• Advanced knowledge of Treasury, Card, and Merchant solutions
• Strong project management skills and expertise
• Proficiency in Microsoft Office Suite
• Strong communication, problem-solving, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent verbal and written communication skills
• Strong executive presence and confidence partnering with a variety of levels within the organization
• Demonstrated leadership and the ability to influence without authority
• Background managing or servicing commercial clients, with an emphasis on an elevated client experience
• Strong analytical and data interpretation skills

This role requires working from a U.S. Bank location three or more days per week.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

$105,400.00 - $124,000.00