Cross Functional IT Support Specialist

About the role

The Cross Functional IT Support Specialist is a flexible member of the Administrative Information Technology Services (AITS) Support team. This position provides first and second level technical support, assists with the upgrade, installation, and maintenance of equipment and software, and utilizes the call tracking system to document all work performed. The role collaborates closely with the network team to ensure workstations are properly prepared and supports all PCs, laptops, and mobile devices within the AITS Support area.

Responsibilities

• Assist with training Helpdesk personnel
• Oversee the movement of computer equipment
• Afford Infrastructure Change Management
• Complete special projects as assigned
• Workstation Deployments
• User Support
• Printer Support
• Work Documentation
• Departmental Liaison
• Knowledgebase Maintenance

Requirements

• Associate's degree in related field and three years of related computing work experience; or any equivalent combination of education, training, and experience.
• Prior experience with specific systems, equipment and software may be specified as needed by the department.
• Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
• Ability to operate computer keyboards and to install computer hardware.
• Ability to assimilate, retain and utilize technical and applications-oriented information.

Preferred Qualifications

• Prior experience working in a technical Help Desk environment.
• Prior experience answering phones in a technical Help Desk environment.
• Excellent organizational and computer skills.

Physical Requirements

• Communicating with others to exchange information.
• Lifting and Moving objects up to 50 pounds.
• Moving about to accomplish tasks or moving from one worksite to another.
• Sedentary work that primarily involves sitting/standing.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

• In person Monday through Friday 8-5

Driving University Vehicle

• Yes

Security Sensitive

• This is a Security Sensitive Position.

Special Instructions

• Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit – and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.