CROSS FUNCTIONAL

Responsibilities

• Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection.
  • Suggestive selling techniques to meet customer needs and build department sales.
  • Makes regular product announcements to inform customers.
• Works a flexible schedule to accommodate shifts of different departments.
  • Performs duties in multiple departments, including technical or perishable areas such as bakery, floral, market, etc.
  • Stocks and replenishes, handles product returns and rotation, selects products, supports inventory, loads, unloads, and moves product.
  • Gains knowledge of multiple departments; applies understanding of processes/policies.
  • Complies with Store and department SOPs, policies, and applicable laws.
• Works as a Checker when not performing Cross Functional duties.
  • Ensures compliance with departmental/Store SOPs for food safety and sanitation.
  • Operates and maintains all equipment.
  • Cleans/sanitizes sales floor, display cases, prep areas, and equipment.

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 6+ months of experience in H-E-B Store operations - Required
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems (Symbol, ACR, label machine).
  • Customer service and interpersonal skills.
  • Verbal/written communication and reading skills.
  • Ability to adapt to performing a wide range of duties across multiple departments.
  • Ability to work autonomously.
• Education: HS Diploma or GED or equivalent - Required
• Licenses/Certifications: Completion of Company Orientation and Safety Training - Required

Physical Demands & Working Conditions

• Dairy / Frozen / Grocery / Market: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold conditions, loud noise; Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**
• DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs**
• FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
• GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs**
• MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs**
• Deli: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold conditions, loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
• Cosmetics / Drugstore / General Merchandise: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet conditions, loud noise, ambient temperatures
• COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs**
• DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**
• GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs**
• Floral: Constantly reach at waist, grasp; Frequently stand, walk; Frequently be exposed to cold conditions; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise, ambient temperatures; Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs**
• Gas Station: Constantly sit, reach at waist; Frequently grasp; Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs**
• Produce: Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasp; Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally stand, bend, crouch, kneel, stair climb; Occasionally be exposed to wet, cold, hot conditions, loud noises, ambient temperatures; Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
• Seafood: Constantly reach at waist; Frequently stand, walk, pivot, push / pull with arms, grasp; Frequently be exposed to wet and cold; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion; Occasionally be exposed to hot conditions, loud noises, ambient temperatures; Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs**
• Service: Constantly stand, walk, reach at waist, grasp; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions; Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs**
• Shelf Edge: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions; Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs**