CRN Customer Success Specialist

About the role

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

This role builds and maintains relationships within a defined set of collision shop customers to educate and drive awareness of OEM collision repair certification benefits, increases customer certification interest and renewals, and manages certification files, paperwork, and audits for compliance and accurate recordkeeping.

Responsibilities

• Process customer files from program enrollment to certification.
• Review OEM certification requirements and debrief customers on shop inspection process.
• Create and process customer invoices and payments.
• Coordinate and schedule shop inspection with Collision Consultants.
• Audit certification files and paperwork for compliance and accurate recordkeeping.
• Respond to incoming customer questions via phone and email.
• Process customer certifications.
• Oversee certification renewal processing for customers nearing the re-certification window.

Requirements

• High School diploma or General Education Degree.
• At least 2 years of experience in account management, customer service, or a related customer-facing administrative role.

Skills

• Strong interpersonal and relationship management skills with polished communication skills and attention to customer service.
• Results-oriented work style with good time management, organization, and prioritization skills.
• Ability to learn complex business processes and present them in a clear, concise manner.
• Technical aptitude with knowledge of, or the ability to learn, computerized customer database and/or eBusiness account management tools.
• Comfortable and confident working independently.

Benefits

It varies from employee to employee. For some, it's the flexibility—whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment.