CRM Systems & Reporting Manager

Job Summary

The Customer Relationship Management (CRM) Systems & Reporting Manager supports the International African American Museum’s (IAAM’s) fundraising, membership, marketing, visitor engagement, and organizational reporting needs. The CRM Systems & Reporting Manager is responsible for maintaining the accuracy, integrity, and effective use of IAAM’s constituent relationship management system, with a primary focus on Blackbaud Altru.

Essential Duties

• Manage the daily use, maintenance, and integrity of Blackbaud Altru, including constituent records, donor records, gift records, membership records, transaction records, and engagement data.
• Create accurate and timely reports for fundraising, membership, marketing, communications, executive leadership, board reporting, campaign analysis, donor stewardship, and operational planning.
• Build and manage targeted lists for fundraising appeals, donor communications, membership campaigns, event invitations, newsletters, stewardship outreach, and other organizational communications.
• Maintain strong data hygiene practices, including duplicate management, data cleanup, coding consistency, naming conventions, field standardization, and regular database audits.
• Support staff with Altru-related questions, troubleshooting, reporting requests, list pulls, data exports, and general database use.
• Develop and document database procedures, data entry standards, reporting processes, and list management practices.
• Support data workflows connected to Blackbaud Luminate or an equivalent digital mass mailing, email marketing, or digital fundraising platform.
• Cook up coordination with development, membership, marketing, communications, finance, visitor services, and leadership staff to ensure data is accurate, accessible, and useful.
• Support data imports, exports, segmentation, and campaign reporting.
• Aid in tracking trends in giving, membership, engagement, attendance, campaign performance, and other key organizational metrics.
• Support dashboard creation, visual reporting, and data visualization projects as needed.
• Maintain confidentiality and discretion when working with donor, member, visitor, employee, and organizational information.
• Provide excellent internal customer service to colleagues who rely on accurate data, reports, and lists.
• Support museum operations and assist other departments when needed.
• Adhere to company policies and procedures, standards and practices, regulatory compliance, and company directives including dress code and attendance.

Job Requirements

• Minimum of 3 years of relevant experience in database management, CRM administration, fundraising operations, sales operations, business development operations, lead generation operations, or a related field.
• Proficiency in Blackbaud Altru is required.
• Exemplary report-making, query-building, list management, segmentation, and data export skills are required.
• Experience with Blackbaud Luminate or an equivalent digital mass mailing, email marketing, or digital fundraising platform is required.
• Strong understanding of data hygiene, constituent records, gift or transaction records, campaign tracking, and reporting accuracy.
• Strong Microsoft Office skills, especially Excel or comparable spreadsheet tools.
• Excellent attention to detail and commitment to accuracy.
• Ability to manage multiple priorities, meet deadlines, and respond to requests in a timely and professional manner.
• Strong written and verbal communication skills.
• Ability to explain data, reports, and system needs clearly to colleagues who may not have technical database experience.
• Ability to work independently and collaboratively in a fast-paced, mission-driven environment.

Preferred Qualifications

• Experience supporting CRM systems for fundraising, sales management, business development, or business lead generation organizations.
• Experience creating dashboards, visual reports, or data visualizations.
• Experience with nonprofit fundraising operations, donor stewardship, membership programs, ticketing data, digital fundraising platforms, or museum/cultural institution operations.
• Experience supporting executive, board, campaign, fundraising, or membership reports.
• Interest in IAAM’s mission and the African American journey, history, culture, and impact.
• Experience Database management, CRM administration, fundraising operations, sales operations, or related experience: 3 years required
• Blackbaud Altru: required
• Report creation and list management: required
• Blackbaud Luminate or equivalent digital mass mailing platform: required
• Dashboard creation or data visualization: preferred

Physical Requirements

• Ability to sit, stand, and move around the facility as needed; may require light lifting (up to 25 lbs.).
• Prolonged periods sitting at a desk and working on a computer.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.