CRM System Administrator

About the role

The College of New Jersey is seeking a CRM System Administrator to join the Advancement Services team. Reporting to the Director of Analytics and Data Administration, this role will manage the constituent database, including alumni, students, and donors, using The Raiser’s Edge/NXT.

Responsibilities

• Respond to requests for reports and data needs (e.g., alumni, event, and TCNJ mailing lists, gift summaries, and financial reports)
• Perform data imports/exports and produce event, gift, and constituent lists for management and campus partners
• Pull, update, and code mailing lists for semi-annual magazine distribution, as well as direct mail and segmented departmental and group appeals
• Request student, parent, and employee data and prepare it for import into The Raiser’s Edge/NXT
• Train and support Raiser’s Edge/NXT users on new and updated software features
• Collaborate with the Director of Analytics and Data Administration as well as all members of Advancement Services and Development teams

Requirements

• Must have a Bachelor's degree from an accredited college in a related field such as Business, Computer Science, etc.
• A minimum of five years of experience in higher education or in a non-profit setting managing databases and developing financial reports
• Intermediate level of understanding of IT - software implementation and integration, troubleshooting issues for 30+ RE database users
• High proficiency with the CRM databases (Raiser's Edge NXT strongly preferred) with an emphasis on database management and ability to problem solve creatively
• Strong analytical, organizational, and time management skills with an ability to maintain confidentiality and provide keen attention to detail
• Strong knowledge of Microsoft Excel and ability to develop or learn how to create macros, VLOOKUPs, pivot tables, formulas, etc.
• Strong knowledge of FASB and CASE reporting standards; ability to create and format financial reports and interpret findings
• Must be able to read, write, and communicate fluently in English and exercise sound judgment in preparation of correspondence

Qualifications

• Must have a Bachelor's degree from an accredited college in a related field such as Business, Computer Science, etc.
• A minimum of five years of experience in higher education or in a non-profit setting managing databases and developing financial reports
• Intermediate level of understanding of IT - software implementation and integration, troubleshooting issues for 30+ RE database users
• High proficiency with the CRM databases (Raiser's Edge NXT strongly preferred) with an emphasis on database management and ability to problem solve creatively
• Strong analytical, organizational, and time management skills with an ability to maintain confidentiality and provide keen attention to detail
• Strong knowledge of Microsoft Excel and ability to develop or learn how to create macros, VLOOKUPs, pivot tables, formulas, etc.
• Strong knowledge of FASB and CASE reporting standards; ability to create and format financial reports and interpret findings
• Must be able to read, write, and communicate fluently in English and exercise sound judgment in preparation of correspondence

Skills

• Intermediate level of understanding of IT - software implementation and integration, troubleshooting issues for 30+ RE database users
• High proficiency with the CRM databases (Raiser's Edge NXT strongly preferred) with an emphasis on database management and ability to problem solve creatively
• Strong analytical, organizational, and time management skills with an ability to maintain confidentiality and provide keen attention to detail
• Strong knowledge of Microsoft Excel and ability to develop or learn how to create macros, VLOOKUPs, pivot tables, formulas, etc.
• Strong knowledge of FASB and CASE reporting standards; ability to create and format financial reports and interpret findings

Benefits

As a member of The College of New Jersey Community, you will be a part of an exciting and rewarding public college career. Eligible full-time employees will be able to take advantage of a generous benefits package that includes health, welfare, and retirement benefits, including:

• Comprehensive benefit plans covering medical, dental and prescription plans
• Generous leave entitlements program and Energy Savings Program
• Employee and Dependent Tuition Waiver and Reimbursement Program
• Pension, retirement, and deferred compensation plans, group life insurance
• Employee Assistance Program (EAP)
• Employee affinity groups
• New Jersey State Employee Discount Program (Pet insurance, cell phone plan discounts, discounted amusement park tickets, etc.)

Pay

Steps 1-4, $66,067.40 - $75,985.55

Schedule

Full-Time, 35 hours a week