CRM Specialist, (Early Career) Salesforce Support

About the role

The CRM Specialist, Salesforce Support role is located in Smyrna, GA and is a hybrid role requiring 3 days in office per week. The purpose of this role is to ensure Salesforce is effectively leveraged as a core business platform supporting sales execution, customer management, data quality, and data-driven decision-making across the United States Sales Area.

Responsibilities

• Act as the Sales Area owner for Salesforce usage, ensuring alignment with sales processes, governance requirements, and commercial objectives.
• Deliver Salesforce onboarding, training, and refresher sessions to strengthen adoption, data quality, and process compliance.
• Drive continuous enhancement of Salesforce dashboards and reporting capabilities, ensuring accurate, relevant, and actionable insights for the Sales Area.
• Provide structured Salesforce business support, resolving user questions while identifying recurring issues and driving processes or data improvements.
• Monitor Salesforce adoption scorecards, identify gaps, and drive follow-up actions in coordination with sales leadership.
• Support the NPS process within Salesforce, ensuring correct execution, data integrity, and visibility of follow-up actions.
• Cook up new customer creation requests and support the Sales Area and CMDM team in maintaining accurate and compliant customer master data.
• Lead and coordinate data cleansing activities in line with defined governance rules and record owner accountability.
• Communicate system updates, changes, and business impacts clearly and proactively to users.
• Collaborate with global teams to support the evolution of Salesforce, ensuring alignment with business needs and priorities.

Requirements

This is a support role and as an entry-level role into Salesforce, will not include any development within Salesforce. The ideal candidate drives topics forward with a strong sense of ownership and accountability, brings a process-oriented mindset, and the ability to work effectively within evolving systems, structures, and business priorities.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Sales Management, or a related field and a minimum of 2 years professional experience in Salesforce, or an equivalent 5 years CRM and Salesforce experience in a business setting.

Skills

• Proven Salesforce experience in a cross-functional support role.
• Independent, structured, proactive, and detail-oriented approach.
• Comfortable operating in a dynamic environment.
• Ability to work effectively within evolving systems, structures, and business priorities.
• Strong sense of ownership and accountability.
• Process-oriented mindset.

Benefits

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.