CRM Platform Tech Lead (Solutions, Delivery & AI)

About the Role

We are looking for a hands-on CRM Platform Tech Lead to act as the technical anchor for our CRM engineering team. While our architects focus on the multi-year, cross-platform roadmap, your focus will be on the "here and now"—turning complex business requirements into elegant, scalable solutions and getting them across the finish line. In this role, you will be the go-to technical expert for a squad of developers and administrators, leading by example in the trenches without formal HR management responsibilities.

Responsibilities

• Drive Solution Engineering: Translate high-level requirements and architectural guidelines into executable, step-by-step technical solutions (e.g., deciding when to use a Flow vs. Apex, designing complex triggers, or structuring custom UI components).
• Champion AI & Productivity: Cultivate an AI-first mindset within the engineering team. Leverage AI-assisted coding and testing tools (e.g., GitHub Copilot, CRM-native AI features) to accelerate sprint delivery, reduce technical debt, and automate repetitive administrative tasks.
• Lead Technical Delivery: Act as the technical heartbeat of the Agile squad. Drive sprint execution, unblock developers, and ensure the team meets its delivery commitments with high-quality, bug-free output.
• Hands-on Development: Build the most complex, business-critical features yourself, including heavy integrations, advanced custom coding, and intelligent, AI-driven CRM solutions.
• Mentor & Elevate the Team: Actively mentor junior and mid-level engineers through pair-programming sessions, enforcing development best practices, and leading comprehensive code reviews to ensure long-term system health.
• Own Code Quality & Release Hygiene: Partner with QA and Release Management to ensure seamless deployments. Enforce strict version control, CI/CD best practices, and automated testing standards.
• Collaborate Across GTM: Work daily with Product Managers, Business Analysts, and RevOps stakeholders to negotiate technical trade-offs, scope level of effort, and align technical reality with business expectations.

Requirements

• Experience: 10+ years of hands-on technical experience developing on enterprise CRM platforms (e.g., Salesforce), with at least 3+ years acting as a technical lead, senior developer, or squad lead.
• Deep Technical Chops: Expert-level proficiency in CRM development languages and frameworks (e.g., Apex, LWC, SOQL, REST/SOAP APIs, and complex declarative automation).
• AI-First Mindset: A forward-thinking approach to software engineering, with a strong interest in—or hands-on experience using—AI tools to enhance developer productivity, streamline testing, and build smarter business systems.
• Delivery Focus: A strong bias for action and execution, balancing "perfect" code with the need to deliver business value quickly and iteratively.
• Mentorship Mentality: A proven track record of upskilling peers, enjoying teaching others, and elevating the engineering standards of your team.
• Agile Proficiency: Deep understanding of Agile development lifecycles, sprint planning, backlog grooming, and CI/CD deployment models.
• Communication: Excellent ability to explain complex technical constraints or solutions to non-technical stakeholders (e.g., Product Managers, Sales Ops).

Nice to Have

• Advanced CRM Certifications (e.g., Salesforce Platform Developer II, Data Architecture, or Integration Architecture).
• Direct experience implementing AI solutions within a CRM (e.g., Salesforce Einstein, predictive forecasting, AI chatbots).
• Familiarity with adjacent GTM tools in the Lead-to-Cash ecosystem (CPQ, Marketing Automation, Billing).

Why Join Us

• Lead the transformation of our GTM technology through innovative solutions, AI, and scalable execution.
• Work closely with business leaders and engineering teams to directly impact revenue growth and operational efficiency.
• Be part of a collaborative, forward-thinking tech team with access to the latest enterprise tools and frameworks.

Pay

The US annualized base salary range for this position is $161,000.00–$241,000.00. This position may also be eligible for bonus, benefits, or related incentives. The offer for the successful candidate will be based on job-related capabilities, applicable experience, and work location.