CRM Operations Manager

About the role

The CRM Operations Manager owns campaign delivery across the full lifecycle, from planning and configuration through testing, deployment, and performance measurement. This role ensures that every campaign launches accurately, on time, and aligned to the strategic intent behind it. The work sits at the center of OneMagnify's CRM delivery operation, connecting strategy, creative, data, and platform teams into a reliable, repeatable production system.

Responsibilities

• Own Campaign Delivery End-to-End
  • Manage the full campaign lifecycle across strategy coordination, creative development, testing, proofing, approvals, and deployment.
  • Define and document campaign requirements, including data criteria, test plans, tagging specifications, audience segmentation, and dynamic business rules.
• Drive Quality & Operational Rigor
  • Maintain rigorous QA protocols that ensure accuracy and consistency across every campaign.
  • Track project health, flag risks early, and keep production timelines on track across multiple concurrent workstreams.
• Analyze Performance & Improve Process
  • Monitor campaign performance, surface insights, and translate results into process and program improvements.
  • Stay current on email deliverability standards, regulatory requirements, and privacy considerations that affect campaign operations.

Requirements

• 4+ years of experience in email, campaign, or digital project management, with hands-on knowledge of production and deployment workflows at scale, including high-volume, multi-brand, or multi-market programs with complex segmentation and versioning logic
• Strong organizational and communication skills with the ability to manage multiple concurrent campaigns without losing accuracy or momentum
• Bachelor’s degree from a four-year college or university or equivalent experience
• Familiarity with AI-assisted campaign operations: automated QA, send-time optimization, or predictive performance flagging
• Familiarity with modern CRM platforms (SFMC, Braze, Adobe) and how platform-native automation can streamline production workflows

Qualifications

• Future-Ready Skills (Nice To Have)
  • Perspective on how agentic AI and autonomous orchestration will reshape campaign operations, moving from manual build-and-deploy toward self-assembling, self-optimizing campaign workflows
  • Exposure to prompt-driven content assembly or dynamic creative optimization as part of the campaign production process

Benefits

We believe great work happens when people have the support and flexibility they need to thrive. Our benefits include medical, dental, and vision coverage, a 401(k) retirement plan, paid holidays, and Flexible Time Off (FTO) so you can take time away to recharge when you need it. We also offer additional programs focused on wellness, financial security, and professional growth.

Schedule

Full-time

Pay

$80,000 - $120,000 annually