CRM Architect – Salesforce

Responsibilities

• Own architecture decisions for assigned domain; approve solution designs within domain; maintain domain roadmap.
• Define and publish domain-specific guidelines; enforce adherence; review and approve exceptions.
• Ensure domain solutions integrate with enterprise systems; validate interoperability; resolve integration conflicts.
• Design architectures that meet growth projections; monitor performance metrics; implement optimization strategies.
• Engage business leaders to align domain solutions with strategic objectives; document trade-offs and decisions.
• Identify domain-level risks; propose mitigation plans; track risk remediation progress.
• Apply enterprise architecture standards, reference architectures, and reusable patterns in solution work; flag gaps or misalignment to senior architects.
• Contribute to Roadmap Execution: Support the realization of enterprise roadmaps by ensuring designs and components follow approved direction.
• Technology Lifecycle & Portfolio Rationalization: Identify modernization opportunities including managing technical debt and assist with transformations or retirements.

Qualifications

• Bachelor's Degree in MIS, computer science or business management with technical focus or equivalent education and/or experience.
• 5 years salesforce Application Architect and/or System Architect (or equivalent experience).
• Proven experience designing pre-sales solutions (Lead-to-Opportunity-to-Quote), including approvals, document generation, and CPQ concepts.
• Revenue Cloud / CPQ architecture experience (Revenue Cloud Advanced strongly preferred).
• Experience in integrating mission critical business systems using iPaaS (Azure Integration Services, SAP Integration Suite, or Informatica IDMC).
• Experience with data quality/MDM programs and data governance frameworks.
• Experience guiding development teams on solution design, technical standards, best practices, and platform governance.

Preferred Qualifications

• Experience with Salesforce Service supporting organizations with contact centers and a field service organization preferred.

Knowledge, Skills & Abilities

• Strong analytical and problem-solving skills for evaluating technology and business challenges.
• Knowledge of evaluating emerging technologies and assessing their applicability to business strategy.
• Effective communication and facilitation skills to drive alignment.
• Deep knowledge of the Salesforce platform, including core configuration, declarative automation, data model design, security architecture, and platform capabilities.
• Flow architecture patterns; limits-aware automation (transactions, bulkification).
• Strong analytical and problem-solving skills, with the ability to assess tradeoffs related to scalability, usability, cost, speed, and technical debt.
• Ability to establish architectural standards, design principles, and governance processes that support long-term platform health and business growth.

Pay

The potential compensation range for this role is $109,100.00 - $136,300.00.