CRM Administrator I

About the Role

The CRM Administrator I manages and optimizes the Salesforce CRM platform to support commercial operations. This role ensures the system remains reliable, secure, and user-friendly while maintaining data quality, enabling effective reporting, and supporting CRM adoption and enhancements across cross-functional and global teams.

About Our Client

The organization operates in the diagnostics and life sciences sector, addressing challenges in commercial execution and customer relationship management within regulated B2B environments such as healthcare and medical devices. Its team supports a global customer base by delivering effective CRM solutions that improve pipeline visibility, customer engagement, and commercial performance.

Responsibilities

• Manage Salesforce user access, roles, profiles, and permissions in accordance with governance standards.
• Configure Salesforce components, including fields, page layouts, workflows, and reports within approved scope.
• Maintain sandbox and production environments for configuration changes.
• Support CRM enhancements through requirements gathering, testing, release documentation, and post-release monitoring.
• Collaborate with IT and senior CRM team members to test integrations and new Salesforce features.
• Administer data quality rules, duplicate management, and reporting standards.
• Build and maintain dashboards and reporting templates to monitor sales and customer metrics.
• Support data imports, exports, enrichment, and migration activities.
• Provide troubleshooting and training to CRM users across global regions.
• Maintain accurate documentation for Salesforce administration and user support.

Requirements

• Bachelor's degree in Business, Marketing, Information Systems, Analytics, Computer Science, Life Sciences, or a related field preferred.
• 5–7 years of experience in CRM administration, Salesforce administration, sales operations, commercial operations, or a related field.
• Salesforce certification required.
• Proficiency in Salesforce administration, including user management, configuration, data management, and reporting.
• Experience with Power BI, Salesforce Sales Cloud, Experience Cloud, or integration support preferred.
• Strong Excel and data quality management skills.
• Experience working in regulated B2B environments such as healthcare, diagnostics, medical devices, or life sciences preferred.
• Ability to provide CRM support and participate in releases across multiple time zones.

Pay Range and Compensation Package

• Hiring range: $74,250–$123,750 annually, plus eligibility for an annual discretionary bonus.
• Actual compensation will depend on skills, experience, qualifications, location, and applicable employment laws.