CRM Administrator

CRM Administrator / IT Analyst Overview We are seeking a highly motivated CRM Administrator to serve as the primary owner of our CRM platform and business systems. This role will be responsible for CRM administration, reporting and analytics, user support, onboarding, process improvement, and systems optimization. The ideal candidate will possess strong CRM administration experience, a solid understanding of sales operations, and the ability to partner with business stakeholders to improve processes and drive operational efficiency. This individual will act as the organization's subject matter expert for CRM and business systems while helping shape future automation and AI initiatives. Key Responsibilities Administer and maintain the company's CRM platform (Zoho CRM preferred)Configure workflows, automation, user permissions, security settings, and system enhancementsDevelop and maintain dashboards, reports, and analytics to support business decision-makingAnalyze sales, pipeline, and operational data to identify trends and opportunitiesPartner with sales leadership, operations, and executive stakeholders to gather business requirementsTranslate business needs into scalable system solutionsSupport CRM users through training, onboarding, troubleshooting, and ongoing supportManage Google Workspace administration, including user access and security managementLead CRM improvement initiatives and system enhancement projectsRecommend and implement process improvements that increase efficiency across the organizationEvaluate and support AI and automation opportunities within business processesServe as the primary internal resource for CRM and business systems Required Qualifications Experience administering CRM platforms, preferably Zoho CRMSalesforce Administration experience is highly transferableStrong understanding of sales operations, sales pipelines, and opportunity managementExperience creating and optimizing CRM workflows and automationsAdvanced reporting and dashboard development experienceStrong analytical and problem-solving skillsExperience gathering requirements and implementing process improvementsGoogle Workspace administration experienceProject management experience with the ability to independently drive initiativesExcellent communication skills with the ability to explain technical concepts to non-technical usersSelf-starter with strong prioritization and organizational skills Preferred Qualifications Zoho CRM implementation experienceSQL and database experienceDeluge scripting experienceSalesforce Visualforce and/or Apex exposureProcess automation experienceFamiliarity with AI technologies and tools such as Microsoft Copilot, ChatGPT, Claude, or similar platformsApple/Mac administration experienceQuickBooks experience What You'll Bring Ability to work independently as the primary CRM and systems administratorExperience balancing multiple priorities in a fast-paced environmentStrong business acumen and process-oriented thinkingDesire to drive operational improvements through technology and automation Why Join Us? High level of ownership and autonomyOpportunity to serve as the organization's CRM and systems expertDirect collaboration with executive leadershipAbility to influence AI and automation initiativesBroad organizational impact across sales, operations, and business functionsOpportunity to modernize and enhance an established CRM ecosystemVisible contributions within a collaborative and entrepreneurial environment Work Environment Lean, agile organization with a collaborative cultureHybrid/in-office preference for Kansas City-area candidatesRemote candidates may be considered for the right fitDistributed workforce across multiple statesFast-paced environment supporting sales and operations teamsFrequent interaction with leadership and key stakeholdersSelf-managed workload with significant ownership and responsibility Job Type & Location This is a Contract to Hire position based out of Overland Park, KS. Pay And Benefits The pay range for this position is $43.27 - $57.70/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Overland Park,KS. Application Deadline This position is anticipated to close on Aug 11, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.