Critical Operations Technician I

About the role

The Critical Operations Technician I plays a crucial role in maintaining the smooth operation of data center facilities. This role involves installing, repairing, and maintaining IT, electrical, mechanical, plumbing/piping equipment, machinery, and controls.

Responsibilities

• Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.
• Maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
• Provides remote hands and eyes services for customers.
• Provides high-level computer hardware and software configuration support.
• Installs suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Processes work orders for preventative and corrective maintenance on critical, building, and site infrastructure.
• Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

Qualifications

• Two or more years of technical training, military training, or workplace equivalency.
• Background in areas of IT, electrical, and/or mechanical.
• Proficiency with MS Office Suite.
• One or more years of work experience in data center environment, NOC, or equivalent BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications.

Benefits

• Total Rewards: Includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
• Bonus eligible.