Critical Operations Technician I

About the role

Join our dynamic and growing Facilities Operations team as a Critical Operations Technician focusing on maintaining mechanical, electrical, HVAC, and IT equipment within our Data Centers.

Responsibilities

• Perform preventative maintenance on and monitor mechanical, electrical, HVAC, and IT equipment; recording readings and adjusting where necessary to ensure proper operation of equipment.
• Install and repair IT, mechanical, and electrical equipment as required; assist other team members with major repairs and maintenance of building and equipment.
• Provide high level computer hardware and software configuration support.
• Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure.
• Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

Requirements

• Two or more years of technical or trade training, military training, or workplace equivalency.
• Background in areas of facilities maintenance, electrical, mechanical, HVAC, or IT hardware or cabling.
• Proficiency with Microsoft Office Suite.

Qualifications

• One or more years of work experience in data center, commercial, or industrial environment, or equivalent.

Skills

• Technical or trade training, military training, or workplace equivalency.
• Experience in facilities maintenance, electrical, mechanical, HVAC, or IT hardware or cabling.
• Proficiency with Microsoft Office Suite.

Benefits

• Medical, dental, vision, life and disability insurance.
• 401(k) retirement plan (with up to 4% match).
• Paid volunteer days.
• Employee assistance program.
• Tuition assistance, parental leave and military leave assistance; QTS scholarship for dependents.

Pay

Commencement of pay is contingent upon satisfactory completion of pre-employment screening, including background check and drug screen. Salary is commensurate with experience and qualifications.

Schedule

The role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.