Critical Operations Engineer II (SV7) (Swing)

About the role

The Critical Operations Engineer II (COE II) plays a crucial role in ensuring the reliability and uptime of critical data center systems. This position involves operating, maintaining, and troubleshooting electrical, mechanical, cooling, and fire/life safety systems. The COE II also supports customer infrastructure projects and collaborates with various stakeholders to enhance operational excellence.

Responsibilities

• Operate, monitor, maintain, and troubleshoot mission-critical electrical, mechanical, and life safety systems to ensure uptime and reliability.
• Perform facility inspections, respond to abnormal conditions, and document findings.
• Track, trend, and analyze system performance; utilize CMMS to manage work orders and maintenance.
• Support electrical distribution from utility and generator switchgear through UPS and customer load.
• Maintain and coordinate work on generators, switchgear, UPS, STS, ATS, PDUs, transformers, and power circuits.
• Operate and maintain chilled water, HVAC, CRAC/CRAH, humidification, and central plant systems.
• Support cooling optimization, pumps, VFDs, cooling towers, heat exchangers, and water treatment.
• Monitor wet sprinkler and double-interlock pre-action systems and associated detection devices.
• Support customer infrastructure projects including cage builds, rack and stack, overhead installs, power, and cabling.
• Partner with senior technicians, contractors, and vendors on maintenance, upgrades, and expansions.
• Provide advanced remote hands, manage trouble tickets, incidents, and customer requests.
• Lead administrative activities across CMMS, ticketing, monitoring, and other operational platforms; maintain accurate documentation, provide timely updates, and coordinate with internal teams, vendors, and customers.
• Provide technical guidance and operational leadership to less experienced team members during routine operations, maintenance activities, and incident response.
• Contribute to procedures, documentation, and continuous improvement while promoting Operational Excellence.

Requirements

• Strong troubleshooting and problem-solving skills with the ability to apply technical knowledge effectively.
• Self-motivated, dependable, and accountable with a strong work ethic.
• Team-oriented mindset with the ability to collaborate across operations, engineering, and customer teams.
• Commitment to safety, quality, and operational excellence.
• Clear written and verbal communication skills.
• Strong understanding of data center electrical and mechanical infrastructure.
• Advanced understanding of the interaction between electrical, mechanical, UPS, generator, and BAS/BMS systems and the ability to assess operational impacts across interconnected systems.
• Comfortable using hand tools, electrical test equipment, and standard computer applications.

Qualifications

• High School Diploma or greater.
• 2-5 years of experience in the data center industry.
• Proven hands-on experience with large commercial or industrial electrical and mechanical systems.
• Strong fit for candidates with experience in the military with HVAC or Electrical training.

Skills and Abilities

• Required: Strong troubleshooting and problem-solving skills with the ability to apply technical knowledge effectively.
• Self-motivated, dependable, and accountable with a strong work ethic.
• Team-oriented mindset with the ability to collaborate across operations, engineering, and customer teams.
• Commitment to safety, quality, and operational excellence.
• Clear written and verbal communication skills.
• Strong understanding of data center electrical and mechanical infrastructure.
• Advanced understanding of the interaction between electrical, mechanical, UPS, generator, and BAS/BMS systems and the ability to assess operational impacts across interconnected systems.
• Comfortable using hand tools, electrical test equipment, and standard computer applications.

Benefits

• First-day medical insurance through Cigna with generous premium cost coverage.
• Dental insurance through Delta Dental.
• Vision insurance through VSP.
• Telemedicine through MDLive for Cigna.
• Healthcare and dependent care flexible spending account (FSA) plans.
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan.
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company.
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance.
• Employee stock purchase plan (ESPP) with a 15% discount.
• Discretionary annual bonus and equity incentive plan.
• Employee stock purchase plan (ESPP) with a 15% discount.
• Free parking or a company contribution toward a public transit pass.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and