Critical Facility Technician II

About the role

The Critical Facility Technician (CFT II) ensures the smooth and efficient operation of critical facilities by ensuring timely and accurate completion of all required work, and by attaining customer satisfaction.

Responsibilities

• Provide 24 x 7 on-call emergency response and support as necessary to support the customer mission.
• Operate and perform both routine and emergency service on a variety of critical systems (mechanical, electrical, controls and other installed systems).
• Perform daily/weekly/monthly walk-through of customer facilities in support of data center operations.
• Manage equipment vendors and maintenance contractors.
• Interact effectively with internal and external customers.
• Attend manufacturer training when applicable.
• Ensure operational, maintenance and emergency methods of procedure (MOPs) are used.
• Assist, as necessary, with scheduling of preventative maintenance, contracted maintenance, and general maintenance with minimal disruption of building services.
• Ensure strict adherence to critical facility work rule and safety procedures.
• Be familiar with all applicable Federal, State, and local rules, codes, and regulations.
• Other assigned tasks as requested.
• Must be a US Citizen.

Requirements

• Journeyman level experience with at least four (4) years of Electrical, Mechanical, Controls or Operations experience highly preferred but NOT REQUIRED.
• Hands‑on electrical or mechanical skills, and competence in the area of non‑expertise (e.g., electrical expertise with mechanical competence, or vice‑versa).
• Experience writing reports and procedures.
• Excellent written and oral communication skills.
• Outstanding customer relations skills.
• Basic computer skills.
• Physical demands: regular sitting; standing and walking required; moderate noise level; occasional lifting/carrying up to 50 pounds.
• Must pass pre‑employment background check, drug screening, and motor vehicle record (MVR) review (if driving required, MVR must meet company and insurance carrier standards).

Qualifications

• Electrical, Mechanical, or Controls certifications.
• OSHA certification preferred.
• Ability to hold and maintain a security clearance.

Benefits

• Competitive and comprehensive benefits package including enhanced medical, dental, and vision coverage.
• Health Benefits – Medical, Dental & Vision Insurance.
• Flexible Spending Account Options.
• 401K Plan.
• Employer‑paid Life & Disability Insurance.
• Paid Time Off.
• Employee Referral Program.
• Employee Assistance Program (EAP).