Critical Facility Manager

Responsibilities

• Execute staff succession and growth plans.
• Collaborate in the development of strategic initiatives then operationalize, driving the team’s performance and outcomes to meet and exceed client expectations.
• Ensure that Service Level Agreements (SLA) and Key Performance Indicators (KPI) are being met and action plans are developed and executed for improvement opportunities.
• Set and manage service delivery commitments with direct and indirect clients and customers.
• Manage the deliverable expectations from initiation through completion.
• Develop and implement innovative programs, processes and procedures that reduce short and long-term operating costs and increase productivity.
• Ensure team is completing deliverables according to the Master Services Agreement (MSA), SLA’s and KPI’s.
• Provides support and guidance to expand team’s capabilities and ensure vendors are performing work appropriately.
• Participates in critical facility annual planning activities including, reviewing, remodeling, new system construction, facility infrastructure upgrades.
• Takes an active role in the execution of the monthly/quarterly/annual reporting and development/management of the operational and capital expense budget.
• Ensures compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.

Qualifications

• Bachelor’s degree preferred, or equivalent experience.
• Minimum seven years’ experience leading a critical facilities management team.
• Knowledge of standard business and accounting practices.
• Solid technical knowledge of critical technology environment systems.
• Professional Credential (CFM, FMP) desired.
• Ability to manage a high volume of highly complex tasks in a mission critical environment.
• Excellent verbal and written communication skills.
• Strong Computer proficiency in Word, Excel, Adobe and Microsoft Project.