Critical Environments Operator IV

About the Role

Under the direction of the Sr Facility Manager, this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. The position involves duties with constant awareness of the need to preserve the reliability of the critical load and provides operational support for building systems of other facilities as assigned.

Responsibilities

• Responsible for effectively completing assigned tasks in the Operations & Maintenance program of the Data Center as well as any non-DC space(s) assigned.
• Knows and understands the Owner’s building operations rules for the building(s) under their care and as provided by the DC Manager.
• Uses and teaches others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work tickets.
• Uses SOPS/MOPS/EOP’s/MMRs as appropriate for site operations and maintenance.
• Provides coordination with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work.
• Responds to building system alarms, prioritizing to first preserve the critical load, second minimize equipment or system damage, and third participate in root cause analysis for prevention of further similar incidents.
• Provides equipment and system operational modifications, such as critical switching, lockout/tagout, and safe working area set up to allow specialty subcontractors to perform duties while minimizing risk to workers and protecting the critical load.
• Performs duties to ensure high standards of workmanship are met.
• Complies with Company, government, and client policies, procedures, and regulations as provided by the Sr. Facility Manager.
• Available for 24/7/365 work and emergency corrective maintenance or action activities.
• Complies with all Corporation and EHS requirements and programs.

Requirements

• Demonstrated desire to provide the highest levels of customer service.
• Cheerful and enthusiastic attitude.
• Strong verbal and written communication skills.
• Good problem-solving and decision-making skills.
• Strong PC skills including word processing and spreadsheets.
• Ability to learn quickly and develop new product skills independently.
• Ability to manage multiple projects and shifting workloads in a fast-paced environment.
• Willingness to adjust hours as required by the business, including being onsite for extended hours during emergency situations such as hurricanes.

Qualifications

• Journeyman level skills in electrical, mechanical, HVAC/R disciplines, acquired through an associate’s degree, electrical or HVAC/R training program, or working in a technical facility maintenance position supporting data center operations.
• 7 to 10 years working in Tier 2, Tier 3, or Tier 4 Data Center(s) or experience in operations & maintenance and/or building engineering roles.
• Familiarity and knowledge of Work Order Control procedures and Computerized Maintenance Management Systems.
• Experience with subcontractor and vendor contract management.
• Experience with managing key performance indicators as provided by Assistant or Chief Engineer.
• Experience with capacity planning and reporting.
• Able to use hand tools, test equipment, and knowledgeable of maintenance shop practices, with experience at the Journeyman level for Electrical and Mechanical Equipment and systems.
• Able to respond to equipment alarms, troubleshoot systems through graphic user interfaces, and stabilize system operations while specialized OEM technicians are called to the site.
• Proficient in using personal computers, with emphasis on Microsoft Word® and Excel® programs.
• Knowledge of Visio and AutoCad is a plus.

Certificates, Licenses, Registrations

• HVAC certification, Journeyman or Master electrician license.