Critical Environments Operator III

About the Role

Under the direction of the Senior Facility Manager, this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. The position requires constant awareness of the need to preserve the reliability of the critical load and provides operational support for building systems of other facilities as assigned.

Responsibilities

• Carry out maintenance and operations in a Data Center Operations & Maintenance environment, personally or as a team member.
• Effectively complete assigned tasks in the Operations & Maintenance program of the Data Center and any non-DC spaces assigned.
• Know and understand the Owner’s building operations rules for the building(s) under care.
• Use and teach others to use the Computerized Maintenance Management System (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work tickets.
• Use SOPS/MOPS/EOP’s/MMRs as appropriate for site operations and maintenance.
• Act as “Smart Hands and Feet” for client requests, including:
  • Perform Level 1 response on Windows servers for both non-managed and managed clients (initial troubleshooting, reboot, hardware swap, setting up new customers).
  • Install customer orders (cabinet or cage setup, office setup, cross-connects, cable tests).
  • Assist in supply management of enclosures, cage materials, tools, fasteners, and fiber/copper cabling.
  • Troubleshoot critical cabling infrastructure using test equipment and certify circuits end-to-end.
  • Build circuits in an online database network management tool, perform circuit audits, and assist in special projects.
• Coordinate with contractors and vendors for effective and safe maintenance and project work.
• Respond to building system alarms, prioritizing preservation of the critical load, minimizing equipment/system damage, and participating in root cause analysis.
• Provide equipment and system operational modifications (critical switching, lockout/tagout, safe working area setup) to minimize risk and protect the critical load.
• Ensure high standards of workmanship are met.
• Comply with Company, government, and client policies, procedures, and regulations.
• Available for 24/7/365 work and emergency corrective maintenance or action activities.
• Comply with all Corporation and Environmental Health & Safety (EHS) requirements and programs.

Requirements

• Journeyman-level skills in electrical, mechanical, HVAC/R disciplines (acquired through an associate’s degree, training program, or technical facility maintenance experience).
• 5 to 7 years of experience working in Tier 2, Tier 3, or Tier 4 Data Centers or in operations & maintenance and/or building engineering roles.
• Knowledge of network copper and fiber termination methods.
• Familiarity with Work Order Control procedures and Computerized Maintenance Management Systems (CMMS).
• Experience with subcontractor and vendor contract management.
• Experience managing key performance indicators as provided by Assistant or Chief Engineer.
• Experience with capacity planning and reporting.
• Able to use hand tools, test equipment, and knowledgeable of maintenance shop practices.
• Able to respond to equipment alarms, troubleshoot systems through graphic user interfaces, and stabilize system operations while awaiting specialized OEM technicians.
• Proficient in using personal computers, with emphasis on Microsoft Word® and Excel® programs.

Skills

• Demonstrated desire to provide the highest levels of customer service.
• Cheerful and enthusiastic attitude.
• Strong verbal and written communication skills.
• Good problem-solving and decision-making skills.
• Ability to learn quickly and develop new product skills independently.
• Ability to manage multiple projects and shifting workloads in a fast-paced environment.
• Knowledge of reflectance, length, and decibel loss within test equipment.
• Knowledge of Visio and AutoCad (a plus).
• Knowledge of ITIL framework and service level standards (a plus).
• Willingness to adjust hours as required by the business, including extended onsite hours during emergencies (e.g., hurricanes).