Crisis Triage Coordinator

About the role

Provides crisis intervention and stabilization services to individuals in mental health or family crises by facilitating communication between the statewide call center and mobile crisis teams. Sweetser responds to crisis calls 24 hours a day, 7 days a week.

Responsibilities

• Facilitates communication between statewide call center and mobile crisis to provide efficient response to requests for crisis intervention.
• Develops and participates in implementation of crisis follow-up.
• In collaboration with the caller, determines the need for a face-to-face assessment and negotiates a meeting site convenient and safe for all involved.
• Encourages service provision in the least restrictive setting that supports the comfort and dignity of the person served.
• Communicates directly with persons experiencing a crisis to assess mental status, current level of functioning, and the person’s wishes and goals for crisis stabilization.
• May request protective custody interventions by law enforcement personnel to resolve potentially life-threatening situations.

Requirements

• Minimum of two years mental health experience.
• MHRT-C/CSP certification preferred.
• Clean driver's license.
• Persons with lived experience in the Mental Health and/or Substance Abuse system are encouraged to apply.

Qualifications

Bachelor's Degree preferred. Six years of directly applicable crisis intervention experience may be accepted in lieu of a completed Bachelor's Degree.

Pay

$20.50–$24.50 per hour, depending on experience.

Schedule

End of week — 3 days of 12-hour shifts.

Benefits

• Medical, dental, and vision insurance with HSA/FSA options and generous employer contributions.
• Employer-paid life insurance and disability coverage.
• Employee Assistance Program (EAP) for employees and household members.
• 403(b) retirement plan with employer match.
• Generous paid time off, paid holidays, and a float day.
• Paid Family and Medical Leave.
• Employee discount program.
• Mileage reimbursement, applicable incentive, and differential pay programs.
• Eligibility for annual increases and referral bonuses.
• Tuition reimbursement and educational partnership discounts.
• 30% tuition discount for UNE's Online Graduate Programs.
• Public Service Loan Forgiveness (PSLF) Program.
• Free professional development and training opportunities through the Sweetser Training Institute.