Crisis Support Staff Part time Fri. & Sat. 10pm-6am

Job Description

General Description

• Conducts intake of domestic violence clients; handles crisis line and documents crisis calls.
• Conducts lethality screen and safety plan with all victims at intake or on crisis call.
• Maintains security of client entrance of building, monitors security system.
• Packs rooms of those clients who have left personal belongings behind; assures proper inventory, storage and labeling.
• Maintains linen closet and pantry in an orderly manner.
• Maintains open communication with case managers and other program staff to ensure important client information is shared as appropriate.
• Circulates on first and second floors, interacts with clients and reports issues to clients’ Case Manager, when appropriate.
• Resolves client problems when necessary.
• Informs supervisor when toiletries inventory is low.
• Enters information in log book at front desk and in Crisis Support office as appropriate.
• Sets up breakfast items in cafeteria, serves food and milk to all children and records their participation.
• Maintains accurate room roster.
• Conducts urine drug screens and breathalyzers with clients when asked by counselors/advocates.
• Conducts daily room checks to ensure rooms are in a clean, safe, and sanitary condition.
• Answers residential phone lines and takes accurate messages as necessary.
• Greets persons coming to YWCA, answers questions about programs, and gives directions when requested; maintains complete familiarity with all programs, services and schedules of the YWCA
• Distributes client mail.
• Maintains custody of medication for all residents and ensures all medication taken is logged.
• Reports any suspected child abuse immediately to manager/supervisor on duty.
• Serves as a positive role model for clients.
• Maintains confidentiality.
• Participates in regular staff meetings and trainings.
• Performs other duties as assigned.
• Calls on-call supervisor with necessary guidance and change of schedule changes.

Experience and Skills

• Education and Experience
• High school diploma/GED required. Associates/Bachelor’s Degree preferred.
• Experience working with women and children in a social service setting desirable.
• Knowledge and Ability
• Ability to work well with people and make decisions in emergency situations.
• Ability to maintain accurate records.
• Ability to work as part of a team.
• Ability to follow instructions and complete assignments.
• Ability to assess client needs and well-being.
• Knowledge of women’s issues.
• Physical/Mental Essential Requirements
• Climbing, stooping, kneeling, reaching, standing, walking, talking, hearing, repetitive motions (of hands, wrist, and fingers), moderate lifting and carrying (up to twenty lbs).
• Full range of body motion including manual and finger dexterity and eye-hand coordination.
• Ability to sit at a computer work station for extended periods of time.
• Occasional need to stand for long periods of time.
• Ability to focus on detail and accuracy.
• Ability to handle environmental conditions inside and outside.
• Occasional high stress may be experienced in dealing with clients, staff and volunteers.

Reporting Relationship

The Crisis Support Staff reports to the Shelter Manager.

Supervises

The Crisis Support Staff has no supervisory responsibilities.