Crisis Support Staff Full Time Monday - Friday 6am-2pm

General Description

Responsible for maintaining security of building, answering crisis calls and determining eligibility for services, information and referral for telephone callers and residents, and communication of information concerning client matters to appropriate staff. Responsible for interacting with all clients, staff, visitors, and volunteers in a respectful, professional, and trauma informed manner as well as engaging with clients in ways that are compassionate, supportive, and sincere. This position is Monday through Friday 2pm-10pm.

Reporting Relationship

The Crisis Support Staff reports to the Shelter Manager.

Supervises

The Crisis Support Staff has no supervisory responsibilities.

Responsibilities and Essential Functions

• Circulates on first and second floors, interacts with clients and reports issues to clients’ Case Manager, when appropriate.
• Enters information in log book at front desk and in Crisis Support office as appropriate.
• Maintains accurate room roster.
• Conducts intake of domestic violence clients; handles crisis line and documents crisis calls.
• Conducts lethality screen and safety plan with all victims at intake or on crisis call.
• Maintains security of client entrance of building, monitors security system.
• Maintains linen closet and pantry in an orderly manner.
• Maintains open communication with case managers and other program staff to ensure important client information is shared as appropriate.
• Maintains custody of medication for all residents and ensures all medication taken is logged.
• Packs rooms of those clients who have left personal belongings behind; assures proper inventory, storage and labeling.
• Monitors client laundry, ironing and room cleaning activities; does laundry on an as-needed basis.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
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• Maintains daily log of events as they occur.
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• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
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• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
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• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
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• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
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• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
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• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
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• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.
• Maintains daily log of events as they occur.