Crisis Support Specialist

About the role

This is a hybrid on-call position. The Crisis Support Specialist works to make a meaningful difference in the lives of families served by the National Youth Advocate Program. This position is responsible for assisting with after-hours calls from the answering service to provide support, answer questions, address comments and/or concerns, and respond with the appropriate actions.

Responsibilities

• Assist with after-hours inbound calls from the answering service.
• Gather information for incident reports from foster parents, write incident reports, and make appropriate notifications to custodial agencies.
• Assess service recipient and community partner needs.
• Provide telephone support to callers.
• Notify on-call staff of incidents that require regional intervention.
• Manage after-hours placement referrals received while on shift.
• Consult with regional staff as needed to identify appropriate matches for youth referred.
• Coordinate with custodial agencies, foster parents, and the region to make placements.
• Complete all placement paperwork.
• Assist with locating after-hours emergency respite as needed.
• Assist foster parents to de-escalate crisis situations.
• Document all interventions and behavioral health services provided via phone.
• Log data regarding after-hours calls and placement requests.
• Assist with completion of required documentation for placements made during the day.
• Provide follow-up communication to regions.
• Notify Service Reception if a placement need continues into the next business day.
• Notify the referral source of the outcome of the referral.
• Complete Medicaid documentation when applicable.
• Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree from an accredited school in human services, social work, or behavioral/social sciences; Master’s degree preferred.
• 1 year of experience in youth services, preferably with direct experience in child welfare or foster care.
• Ability to be and stay alert after-hours.
• Excellent listening and speaking skills.
• Proficient use of desktop and laptop computers, internet search, people management programs, smartphones and tablets, printers, fax machines, and photocopiers, as well as software including word processing, spreadsheet, and database programs.

Driving and Vehicle Requirements

• Valid driver’s license.
• Reliable personal transportation.
• Good driving record.
• Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability.

Phone reimbursement provided.