Crisis Specialist Chat/Text GY (Part-Time)
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate etc. Include only sections with real specific content. Must preserve all substantive info.
We need to parse the posting.
Job Title: 988 Crisis Specialist Chat/Text Team (but we don't repeat as heading). Provide sections: maybe "About the role" (description), "Responsibilities" (What You'll Do), "Requirements" (What We're Looking For: Required Qualifications etc), "Qualifications" maybe separate? The posting includes Required Qualifications and Preferred Experience. Could combine into Requirements and Qualifications sections. Also "Skills" maybe from bullet points: Strong verbal and written communication skills, ability to multitask, ability to remain focused, etc. Also "Technology & Work Environment" could be part of Requirements or Skills. "Benefits": Not mentioned except maybe union-represented, reimbursement for credential, but not explicit benefits like health insurance. The posting mentions "Please note this is a union-represented (OPEIU) role." and "Crisis Connections will reimburse the cost of obtaining the credential." That could be considered benefits. Also "Pay rate: $26.79/hour + $2/hr. shift differential." So Pay section. Schedule: "After-hours or Graveyard schedules", "Part-time role (3-days a week; 22.5 hours per weeks)". So Schedule section.
We must not create sections with filler like "commensurate with experience". Not needed.
We need to output only HTML fragment, no /, no markdown fences.
Let's craft:
About the role
At Crisis Connections, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Specialist Crisis Chat/Text, you’ll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises—right when they need it most. If you’re empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team.
Why This Role Matters The 988 Suicide & Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via chat or text, offering hope, connection, and practical support during moments of distress. Our approach centers dignity, respect, and non‑judgment—meeting people where they are and helping them move toward safety and stability.
But maybe we can combine into one . However we need to preserve all substantive info. Could split but okay.
Responsibilities
- Provide empathetic, nonjudgmental crisis intervention via chat, and SMS text
- Conduct suicide risk and behavioral health assessments and support de‑escalation
- Collaborate with on‑shift clinicians to ensure safety when higher‑level intervention is needed
- Develop safety and action plans with individuals in crisis
- Connect callers to appropriate community resources and crisis response partners
- Accurately document interactions in the electronic health record
- Follow established 988 Lifeline protocols and performance standards
- Contribute to shared team goals for response times, availability, and quality care
Requirements
What We’re Looking For: We’re seeking candidates who bring both skill and heart to this work.
- High school diploma or GED plus four (4) years of full‑time behavioral health experience, or a combination of education and experience (Bachelor’s degree + 1 year Behavioral Health experience, Associate degree + 2 years Behavioral Health experience)
- Strong verbal and written communication skills
- Ability to multitask across multiple software platforms in a fast‑paced environment
- Ability to remain focused and grounded during emotionally intense conversations
- Agency Affiliated Counselor (AAC) credential required by the end of the probationary period (applications must be submitted within 30 days of hire; Crisis Connections will reimburse the cost of obtaining the credential)
- Crisis intervention or suicide prevention experience
- Behavioral health or contact center experience
Maybe separate Qualifications? But we already included qualifications in Requirements. Could also have a Qualifications section for preferred experience. Let's add:
Preferred Experience
- Knowledge of the King County and Washington State public mental health system
But the instruction says use headings like Skills, Benefits, Pay, Schedule. Preferred Experience could be under Skills or Qualifications. Might be better to have a Skills section for communication, multitasking, etc. However we already put those under Requirements. Could restructure: Requirements = mandatory qualifications; Skills = abilities; Qualifications = education/experience; Preferred Experience = optional. But we need to avoid thin sections. Let's think.
We have many bullet points; we could combine into Requirements and Skills.
Better: Have sections:
- About the role (prose)
- Responsibilities (list)
- Qualifications (education/experience)
- Skills (communication, multitasking, focus, AAC credential, crisis experience, behavioral health/contact center)
- Preferred Experience (knowledge of KC/WA system)
- Pay (rate + shift differential)
- Schedule (after-hours/graveyard, part-time 3 days/week 22.5 hrs)
- Benefits (union-represented OPEIU, credential reimbursement)
- Technology & Work Environment (maybe under Skills or separate? Could be under Requirements as it's a requirement: must reside in WA/AZ/OH/TX, reliable high-speed internet wired, smartphone for MFA, quiet workspace, headset, computer skills assessment). This is substantive; could be a section "Work Environment" but not in allowed headings list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to fit technology/work environment into one of those, perhaps Skills or Requirements. Could add to Skills: "Must reside in Washington, Arizona, Ohio, or Texas; reliable high‑speed internet (wired connection required; no hotspots or satellite); smartphone capable of using Microsoft Multi‑Factor Authentication (MFA); quiet, private workspace suitable for confidential conversations; ability to sit and use a headset for extended periods; able to complete a brief computer skills assessment as part of the hiring process."
Thus Skills section includes both soft and hard requirements.
Now Benefits: union-represented OPEIU role, reimbursement for credential cost. Also maybe "Accommodations are available upon request." That's a benefit/accommodation. Also "Our Commitment to Inclusion" maybe not a benefit but could be included in About the role? Might be considered boilerplate? It's about inclusion; could be kept as part of About the role? It's not boilerplate but it's a statement. Might be okay to include in About the role as prose.
We must not include duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The inclusion statement is not exactly boilerplate but could be considered EEO. However it's a commitment to diversity; might be considered EEO. The instruction says remove EEO/equal-opportunity boilerplate. So we should omit the inclusion statement. Also "Ready to Make a Difference?" and call to action is application instruction; we should remove that. Also "Apply today..." is application instruction; remove.
Thus final HTML:
About the role
At Crisis Connections, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Specialist Crisis Chat/Text, you’ll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises—right when they need it most. If you’re empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team.
Why This Role Matters The 988 Suicide & Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via chat or text, offering hope, connection, and practical support during moments of distress. Our approach centers dignity, respect, and non‑judgment—meeting people where they are and helping them move toward safety and stability.
Responsibilities
- Provide empathetic, nonjudgmental crisis intervention via chat, and SMS text
- Conduct suicide risk and behavioral health assessments and support de‑escalation
- Collaborate with on‑shift clinicians to ensure safety when higher‑level intervention is needed
- Develop safety and action plans with individuals in crisis
- Connect callers to appropriate community resources and crisis response partners
- Accurately document interactions in the electronic health record
- Follow established 988 Lifeline protocols and performance standards
- Contribute to shared team goals for response times, availability, and quality care
Qualifications
- High school diploma or GED plus four (4) years of full‑time behavioral health experience, or a combination of education and experience (Bachelor’s degree + 1 year Behavioral Health experience, Associate degree + 2 years Behavioral Health experience)
- Crisis intervention or suicide prevention experience
- Behavioral health or contact center experience
Skills
- Strong verbal and written communication skills
- Ability to multitask across multiple software platforms in a fast‑paced environment
- Ability to remain focused and grounded during emotionally intense conversations
- Agency Affiliated Counselor (AAC) credential required by the end of the probationary period (applications must be submitted within 30 days of hire; Crisis Connections will reimburse the cost of obtaining the credential)
- Must reside in Washington, Arizona, Ohio, or Texas
- Reliable high‑speed internet (wired connection required; no hotspots or satellite)
- Smartphone capable of using Microsoft Multi‑Factor Authentication (MFA)
- Quiet, private workspace suitable for confidential conversations
- Ability to sit and use a headset for extended periods
- Able to complete a brief computer skills assessment as part of the hiring process
Preferred Experience
- Knowledge of the King County and Washington State public mental health system
Pay
Pay rate: $26.79/hour + $2/hr. shift differential.
Schedule
After‑hours or Graveyard schedules. Part‑time role (3 days a week; 22.5 hours per week).
Benefits
- Union‑represented (OPEIU) role
- Reimbursement for the cost of obtaining the Agency Affiliated Counselor (AAC) credential
- Accommodations available upon request
Check for any duplicated content: We have "Agency Affiliated Counselor (AAC) credential required..." appears in Skills; also we have reimbursement in Benefits. That's fine.
We must
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate etc. Include only sections with real specific content. Must preserve all substantive info. We need to parse the posting. Job Title: 988 Crisis Specialist Chat/Text Team (but we don't repeat as heading). Provide sections: maybe "About the role" (description), "Responsibilities" (What You'll Do), "Requirements" (What We're Looking For: Required Qualifications etc), "Qualifications" maybe separate? The posting includes Required Qualifications and Preferred Experience. Could combine into Requirements and Qualifications sections. Also "Skills" maybe from bullet points: Strong verbal and written communication skills, ability to multitask, ability to remain focused, etc. Also "Technology & Work Environment" could be part of Requirements or Skills. "Benefits": Not mentioned except maybe union-represented, reimbursement for credential, but not explicit benefits like health insurance. The posting mentions "Please note this is a union-represented (OPEIU) role." and "Crisis Connections will reimburse the cost of obtaining the credential." That could be considered benefits. Also "Pay rate: $26.79/hour + $2/hr. shift differential." So Pay section. Schedule: "After-hours or Graveyard schedules", "Part-time role (3-days a week; 22.5 hours per weeks)". So Schedule section. We must not create sections with filler like "commensurate with experience". Not needed. We need to output only HTML fragment, no /, no markdown fences. Let's craft:
About the role
At Crisis Connections, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Specialist Crisis Chat/Text, you’ll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises—right when they need it most. If you’re empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team.
Why This Role Matters The 988 Suicide & Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via chat or text, offering hope, connection, and practical support during moments of distress. Our approach centers dignity, respect, and non‑judgment—meeting people where they are and helping them move toward safety and stability.
But maybe we can combine into one. However we need to preserve all substantive info. Could split but okay.
Responsibilities
- Provide empathetic, nonjudgmental crisis intervention via chat, and SMS text
- Conduct suicide risk and behavioral health assessments and support de‑escalation
- Collaborate with on‑shift clinicians to ensure safety when higher‑level intervention is needed
- Develop safety and action plans with individuals in crisis
- Connect callers to appropriate community resources and crisis response partners
- Accurately document interactions in the electronic health record
- Follow established 988 Lifeline protocols and performance standards
- Contribute to shared team goals for response times, availability, and quality care
Requirements
What We’re Looking For: We’re seeking candidates who bring both skill and heart to this work.
- High school diploma or GED plus four (4) years of full‑time behavioral health experience, or a combination of education and experience (Bachelor’s degree + 1 year Behavioral Health experience, Associate degree + 2 years Behavioral Health experience)
- Strong verbal and written communication skills
- Ability to multitask across multiple software platforms in a fast‑paced environment
- Ability to remain focused and grounded during emotionally intense conversations
- Agency Affiliated Counselor (AAC) credential required by the end of the probationary period (applications must be submitted within 30 days of hire; Crisis Connections will reimburse the cost of obtaining the credential)
- Crisis intervention or suicide prevention experience
- Behavioral health or contact center experience
Preferred Experience
- Knowledge of the King County and Washington State public mental health system
About the role
At Crisis Connections, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Specialist Crisis Chat/Text, you’ll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises—right when they need it most. If you’re empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team.
Why This Role Matters The 988 Suicide & Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via chat or text, offering hope, connection, and practical support during moments of distress. Our approach centers dignity, respect, and non‑judgment—meeting people where they are and helping them move toward safety and stability.
Responsibilities
- Provide empathetic, nonjudgmental crisis intervention via chat, and SMS text
- Conduct suicide risk and behavioral health assessments and support de‑escalation
- Collaborate with on‑shift clinicians to ensure safety when higher‑level intervention is needed
- Develop safety and action plans with individuals in crisis
- Connect callers to appropriate community resources and crisis response partners
- Accurately document interactions in the electronic health record
- Follow established 988 Lifeline protocols and performance standards
- Contribute to shared team goals for response times, availability, and quality care
Qualifications
- High school diploma or GED plus four (4) years of full‑time behavioral health experience, or a combination of education and experience (Bachelor’s degree + 1 year Behavioral Health experience, Associate degree + 2 years Behavioral Health experience)
- Crisis intervention or suicide prevention experience
- Behavioral health or contact center experience
Skills
- Strong verbal and written communication skills
- Ability to multitask across multiple software platforms in a fast‑paced environment
- Ability to remain focused and grounded during emotionally intense conversations
- Agency Affiliated Counselor (AAC) credential required by the end of the probationary period (applications must be submitted within 30 days of hire; Crisis Connections will reimburse the cost of obtaining the credential)
- Must reside in Washington, Arizona, Ohio, or Texas
- Reliable high‑speed internet (wired connection required; no hotspots or satellite)
- Smartphone capable of using Microsoft Multi‑Factor Authentication (MFA)
- Quiet, private workspace suitable for confidential conversations
- Ability to sit and use a headset for extended periods
- Able to complete a brief computer skills assessment as part of the hiring process
Preferred Experience
- Knowledge of the King County and Washington State public mental health system
Pay
Pay rate: $26.79/hour + $2/hr. shift differential.
Schedule
After‑hours or Graveyard schedules. Part‑time role (3 days a week; 22.5 hours per week).
Benefits
- Union‑represented (OPEIU) role
- Reimbursement for the cost of obtaining the Agency Affiliated Counselor (AAC) credential
- Accommodations available upon request