Crisis Specialist, 3rd shift

About the role

This is an in-office position that requires travel to other locations in surrounding counties. The currently available shift is Monday–Friday, 12 a.m.–8 a.m. The Mobile Crisis Specialist provides face-to-face, phone, and telehealth crisis response and assessment services to individuals experiencing a behavioral health crisis. This role ensures continuity of care through safety planning, service linkage, and follow-up support while maintaining accurate and timely documentation in accordance with organizational, clinical, and regulatory standards. Mobile Crisis Specialists operate as part of a multidisciplinary crisis response team, contributing to a coordinated system of care that promotes safety, stabilization, and recovery in the community.

Responsibilities

• Respond to behavioral health crisis calls in the community, by phone, or via telehealth, providing timely, trauma-informed crisis intervention and stabilization services.
• Conduct rapid, comprehensive assessments of individuals in crisis, including evaluation of safety risk, suicide/homicide risk, and immediate support needs.
• Implement evidence-based de-escalation strategies to safely stabilize individuals experiencing acute psychiatric or emotional distress.
• Develop immediate, practical safety plans in collaboration with individuals served, incorporating natural support and community resources.
• Determine appropriate level of care and facilitate referrals to least restrictive, clinically appropriate services, including outpatient, inpatient, or community-based supports.
• Coordinate with law enforcement, emergency departments, 911/EMS, and other first responders when clinically indicated to ensure safety and continuity of care.
• Complete all required documentation of assessments, interventions, disposition decisions, and follow-up plans accurately and within required timeframes.
• Provide follow-up outreach as assigned to support stabilization, engagement in services, and reduction of future crisis episodes.
• Collaborate with internal teams and external partners, including behavioral health providers, hospitals, schools, and community organizations, to ensure coordinated care.
• Maintain professional, culturally responsive, and person-centered interactions with individuals, families, and community stakeholders.
• Participate in team meetings, clinical supervision, case consultation, and required training, including ongoing competency development in crisis intervention best practices.
• Adhere to organizational policies, performance standards, and regulatory requirements while demonstrating sound clinical judgment in high-pressure situations.

Requirements

• Bachelor’s degree required. Four years of relevant experience may be substituted for the education requirement upon approval.
• Experience with community-based service delivery and interdisciplinary collaboration preferred.
• Must have a valid driver’s license and be able to drive to community assessments.

Skills

• Strong verbal de-escalation and active listening skills in high-stress situations.
• Rapid clinical assessment and decision-making in dynamic, unpredictable environments.
• Ability to build rapport quickly with individuals in acute emotional distress.
• Maintain composure, sound judgment, and professionalism during high-intensity situations.
• Work independently while also functioning effectively as part of a multidisciplinary team.
• Knowledge of local behavioral health systems, resources, and crisis continuum of care.

Pay

$18.20–$25.50 per hour.

Benefits

• Medical, dental, and vision health coverage.
• Flexible Spending and Health Savings Accounts.
• 403b retirement plan with company match.
• Paid time off and ten paid holidays.
• AD&D Insurance, Life Insurance, and Long-Term Disability (company paid).
• Employee Resource Groups.
• Continuing education opportunities.
• Employee Assistance Program.

Schedule

Full time, Monday–Friday, 12 a.m.–8 a.m.