Crisis Response Specialist - Night
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones.
We need to decide which sections to include based on content.
Content includes:
- Position Summary/Job Purpose (prose)
- Education, Experience, Other Qualifications (Education Required, Experience Required, Registration, Certification, Licensure Or Other Qualifications Required)
- Essential Duties And Responsibilities (list of many duties)
- Marginal Duties and Responsibilities (list)
- Knowledge, Skills, Abilities And Competencies (list)
- Physical Requirements (list)
- Worksite Conditions (list)
- Salary: $20.65 per hour. Sign on bonus may be available.
- Shift: 5 days on, 5 days off shifts, on call; Assigned work hours may change as the needs of the agency and clients change
- Driving required: Y
- Travel required: Y
- Settings: office, field
We need to map to sections:
- About the role: could be Position Summary/Job Purpose.
- Responsibilities: Essential Duties And Responsibilities (maybe also marginal duties? but we can combine essential duties as responsibilities; marginal could be omitted? but we need preserve all substantive info. Could include marginal duties under Responsibilities as a subsection? But we only have headings for sections; we could include marginal duties as part of Responsibilities list as well (maybe separate
with note). However we must not invent sections; we can include them under Responsibilities as part of list.
- Requirements: Education, Experience, Other Qualifications (including driver's license, background check, QMHP certification). Could be under Requirements.
- Skills: Knowledge, Skills, Abilities And Competencies.
- Benefits: Sign on bonus may be available (maybe also other benefits? Not mentioned). So we can include Benefits section with that.
- Pay: Salary $20.65 per hour.
- Schedule: Shift: 5 days on, 5 days off shifts, on call; Assigned work hours may change...
We also have Driving required: Y, Travel required: Y, Settings: office, field. Could be included under Requirements or maybe under a separate "Work Environment" but not a standard heading. Could fold into Requirements or maybe under "About the role". Since we have limited headings, we could include them in Requirements as bullet points.
We must not include boilerplate like ADA Statement, EEO Statement, etc. Also remove duplicated lines.
We need to output only HTML fragment, no /, no markdown fences.
Thus produce something like:
About the role
The Crisis Response Specialist is responsible for evening, weekend, and PermiaCare holiday response to mental health crisis calls from Law Enforcement, Emergency Room, and the PermiaCare Crisis Hotline. This position provides emergency services to individuals in the community by defining presenting complaints, obtaining relevant medical history, assessing needed interventions, and initiating appropriate crisis intervention services, resolving crisis situations, filing emergency detention orders, and facilitating entrance into Crisis respite facilities when appropriate. The Crisis Response Specialist is responsible for ensuring persons in crisis are treated in the least restrictive and most appropriate environment. This position develops and maintains positive working relationships with law enforcement, hospital personnel and the judiciary. The Crisis Response Specialist will be responsible for crisis coverage on a 5 days on, 5 days off rotation as set by supervisor. This position is responsible for reporting to the Crisis Response Worker (Daytime) at 8:00 am Monday through Friday to coordinate transfer of crisis situations. All other duty time may be served from the location of the worker's choice, but must remain in the County at all times while on duty. This position works independently, under limited supervision, reporting major activities through periodic meetings.
Responsibilities
- Serve on crisis rotation as scheduled.
- Respond, by phone, to all crisis calls within 10 minutes.
- Make face-to-face responses, when indicated, within 1 hour.
- Provide intervention that ensures least restrictive setting.
- File Emergency Detention applications appropriately.
- Exercise clinical judgment in crisis situations.
- Serve as a fill-in for daytime crisis workers when needed.
- Provide follow-up for individuals who were treated for crisis.
- Complete all crisis logs and service documentation before ending shift.
- Remain compliant with Medicaid and State documentation standards.
- Complete documentation necessary to assign contact or registered status (as indicated) to all non-PermiaCare clients.
- Scan and upload documentation into EHR.
- Maintain utilization data on services provided as assigned by supervisor.
- Apply the Medicaid covered services for this position, the proper application of these services, and the codes used to describe these services.
- Work with all members of the Crisis Services team to ensure quality and appropriate use of services for persons in crisis.
- Develop and maintains positive relationships with law enforcement.
- Develop and maintains positive relationships with judiciary.
- Develop and maintains positive relationships with hospital personnel.
- Provide assessments to Crisis Response Specialist (Daytime) prior to end of shift consistently.
- Participate in quality assurance and utilization review process.
- Discharge clients as needed.
- Provide high quality support for vulnerable individuals.
- Develop and maintain supportive relationships with patient.
- Identify and assess the risk of suicide or self harming behavior and provide appropriate intervention.
- Advocate and assist in accessing community resources.
- Develop intervention plans.
- Maintain accurate documentation.
- Provide follow up and aftercare services.
- Meet unit performance measures or targets.
- Maintain assigned caseload of individuals with mental illness.
- Coordinate services to designated caseload.
- Enter accurate and appropriate documentation of services within timeframe required.
- Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
- Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
- Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
- Adhere to the Code of Conduct and Standards of Behavior policy requirements.
- Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
- Communicate regularly with supervisor.
- Open and process mail/email in a timely manner.
- Answer phone, collect phone messages and respond to requests timely and accurately.
- Maintain safe and clean working environment by complying with procedures, rules and regulations.
- Perform all work functions and interactions using a trauma informed approach.
- Display professionalism when representing PermiaCare and the program in the community.
- Maintain compliance with legal requirements and company policies and procedures.
- Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
- Complete all training as assigned prior to due date.
- Other duties as assigned.
- Marginal duties (not essential under ADA): Fill in for other MH staff as needed.
- Provide translation, if applicable.
- Participate in team meeting or staffings.
- Participate in community activities and/or attends community meetings as needed.
- Participate in workgroups and committees as assigned.
Requirements
- Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education or early childhood intervention or a bachelor's degree with at least 30 hours of coursework in the previous fields.
- Experience Required: At least 1 year of experience in the mental health field preferred.
- Registration, Certification, Licensure Or Other Qualifications Required: Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements. Required to pass criminal history and background checks as well as pre-employment drug screen. Must obtain QMHP certification within 6 months.
- Driving required: Yes.
- Travel required: Yes.
- Settings: office, field.
Skills
- Advanced knowledge of mental illness and treatment.
- Knowledge of crisis intervention and suicide prevention.
- Ability to handle stressful and emotionally charged situations and remain calm and professional.
- Ability to provide emotional support to clients.
- Ability to handle confidential information with discretion.
- Knowledge of HIPAA and ability to protect confidentiality.
- Effective multi-tasking skills.
- Good organizational skills.
- Welcoming, positive behavior.
- Ability to express self clearly and effectively, orally and in writing.
- Effective time management skills.
- Exceptional customer service skills, including positive attitude.
- Cultural sensitivity.
- Dependable attendance and punctuality.
- Knowledge of trauma informed theories, principles and practices.
- Flexibility and adaptability to different work environments.
- Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
- Reading and comprehending.
- Reasoning and analyzing.
- Ability to coordinate with various inter-agency personnel.
- Ability to fulfill PMAB and CPR/First Aid requirements.
- Ability to work independently.
- Good interpersonal skills, including ability to build rapport with individuals including co-workers.
- Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.
- Ability to acquire and utilize new skills as the job requires.
- Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include based on content. Content includes: - Position Summary/Job Purpose (prose) - Education, Experience, Other Qualifications (Education Required, Experience Required, Registration, Certification, Licensure Or Other Qualifications Required) - Essential Duties And Responsibilities (list of many duties) - Marginal Duties and Responsibilities (list) - Knowledge, Skills, Abilities And Competencies (list) - Physical Requirements (list) - Worksite Conditions (list) - Salary: $20.65 per hour. Sign on bonus may be available. - Shift: 5 days on, 5 days off shifts, on call; Assigned work hours may change as the needs of the agency and clients change - Driving required: Y - Travel required: Y - Settings: office, field We need to map to sections: - About the role: could be Position Summary/Job Purpose. - Responsibilities: Essential Duties And Responsibilities (maybe also marginal duties? but we can combine essential duties as responsibilities; marginal could be omitted? but we need preserve all substantive info. Could include marginal duties under Responsibilities as a subsection? But we only have headings for sections; we could include marginal duties as part of Responsibilities list as well (maybe separate
- with note). However we must not invent sections; we can include them under Responsibilities as part of list.
- Requirements: Education, Experience, Other Qualifications (including driver's license, background check, QMHP certification). Could be under Requirements.
- Skills: Knowledge, Skills, Abilities And Competencies.
- Benefits: Sign on bonus may be available (maybe also other benefits? Not mentioned). So we can include Benefits section with that.
- Pay: Salary $20.65 per hour.
- Schedule: Shift: 5 days on, 5 days off shifts, on call; Assigned work hours may change...
We also have Driving required: Y, Travel required: Y, Settings: office, field. Could be included under Requirements or maybe under a separate "Work Environment" but not a standard heading. Could fold into Requirements or maybe under "About the role". Since we have limited headings, we could include them in Requirements as bullet points.
We must not include boilerplate like ADA Statement, EEO Statement, etc. Also remove duplicated lines.
We need to output only HTML fragment, no /, no markdown fences.
Thus produce something like:
- Serve on crisis rotation as scheduled.
- Respond, by phone, to all crisis calls within 10 minutes.
- Make face-to-face responses, when indicated, within 1 hour.
- Provide intervention that ensures least restrictive setting.
- File Emergency Detention applications appropriately.
- Exercise clinical judgment in crisis situations.
- Serve as a fill-in for daytime crisis workers when needed.
- Provide follow-up for individuals who were treated for crisis.
- Complete all crisis logs and service documentation before ending shift.
- Remain compliant with Medicaid and State documentation standards.
- Complete documentation necessary to assign contact or registered status (as indicated) to all non-PermiaCare clients.
- Scan and upload documentation into EHR.
- Maintain utilization data on services provided as assigned by supervisor.
- Apply the Medicaid covered services for this position, the proper application of these services, and the codes used to describe these services.
- Work with all members of the Crisis Services team to ensure quality and appropriate use of services for persons in crisis.
- Develop and maintains positive relationships with law enforcement.
- Develop and maintains positive relationships with judiciary.
- Develop and maintains positive relationships with hospital personnel.
- Provide assessments to Crisis Response Specialist (Daytime) prior to end of shift consistently.
- Participate in quality assurance and utilization review process.
- Discharge clients as needed.
- Provide high quality support for vulnerable individuals.
- Develop and maintain supportive relationships with patient.
- Identify and assess the risk of suicide or self harming behavior and provide appropriate intervention.
- Advocate and assist in accessing community resources.
- Develop intervention plans.
- Maintain accurate documentation.
- Provide follow up and aftercare services.
- Meet unit performance measures or targets.
- Maintain assigned caseload of individuals with mental illness.
- Coordinate services to designated caseload.
- Enter accurate and appropriate documentation of services within timeframe required.
- Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
- Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
- Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
- Adhere to the Code of Conduct and Standards of Behavior policy requirements.
- Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
- Communicate regularly with supervisor.
- Open and process mail/email in a timely manner.
- Answer phone, collect phone messages and respond to requests timely and accurately.
- Maintain safe and clean working environment by complying with procedures, rules and regulations.
- Perform all work functions and interactions using a trauma informed approach.
- Display professionalism when representing PermiaCare and the program in the community.
- Maintain compliance with legal requirements and company policies and procedures.
- Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
- Complete all training as assigned prior to due date.
- Other duties as assigned.
- Marginal duties (not essential under ADA): Fill in for other MH staff as needed.
- Provide translation, if applicable.
- Participate in team meeting or staffings.
- Participate in community activities and/or attends community meetings as needed.
- Participate in workgroups and committees as assigned.
- Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education or early childhood intervention or a bachelor's degree with at least 30 hours of coursework in the previous fields.
- Experience Required: At least 1 year of experience in the mental health field preferred.
- Registration, Certification, Licensure Or Other Qualifications Required: Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements. Required to pass criminal history and background checks as well as pre-employment drug screen. Must obtain QMHP certification within 6 months.
- Driving required: Yes.
- Travel required: Yes.
- Settings: office, field.
- Advanced knowledge of mental illness and treatment.
- Knowledge of crisis intervention and suicide prevention.
- Ability to handle stressful and emotionally charged situations and remain calm and professional.
- Ability to provide emotional support to clients.
- Ability to handle confidential information with discretion.
- Knowledge of HIPAA and ability to protect confidentiality.
- Effective multi-tasking skills.
- Good organizational skills.
- Welcoming, positive behavior.
- Ability to express self clearly and effectively, orally and in writing.
- Effective time management skills.
- Exceptional customer service skills, including positive attitude.
- Cultural sensitivity.
- Dependable attendance and punctuality.
- Knowledge of trauma informed theories, principles and practices.
- Flexibility and adaptability to different work environments.
- Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
- Reading and comprehending.
- Reasoning and analyzing.
- Ability to coordinate with various inter-agency personnel.
- Ability to fulfill PMAB and CPR/First Aid requirements.
- Ability to work independently.
- Good interpersonal skills, including ability to build rapport with individuals including co-workers.
- Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.
- Ability to acquire and utilize new skills as the job requires.
- Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all
About the role
The Crisis Response Specialist is responsible for evening, weekend, and PermiaCare holiday response to mental health crisis calls from Law Enforcement, Emergency Room, and the PermiaCare Crisis Hotline. This position provides emergency services to individuals in the community by defining presenting complaints, obtaining relevant medical history, assessing needed interventions, and initiating appropriate crisis intervention services, resolving crisis situations, filing emergency detention orders, and facilitating entrance into Crisis respite facilities when appropriate. The Crisis Response Specialist is responsible for ensuring persons in crisis are treated in the least restrictive and most appropriate environment. This position develops and maintains positive working relationships with law enforcement, hospital personnel and the judiciary. The Crisis Response Specialist will be responsible for crisis coverage on a 5 days on, 5 days off rotation as set by supervisor. This position is responsible for reporting to the Crisis Response Worker (Daytime) at 8:00 am Monday through Friday to coordinate transfer of crisis situations. All other duty time may be served from the location of the worker's choice, but must remain in the County at all times while on duty. This position works independently, under limited supervision, reporting major activities through periodic meetings.