Crisis & Referral Coordinator (US)-4

About the role

Carelon, a proud member of the Elevance Health family of companies, is seeking a Resource & Referral Follow-up Coordinator to join the new Massachusetts Behavioral Health Help Line. The ideal candidate will have knowledge of behavioral health social services and insurance systems, and a deep understanding of the factors impacting a person’s experiences in the mental health system.

Responsibilities

• Conducts outbound follow-up calls or sends emails to individuals who initially reach out through the helpline in emotional distress or crisis.
• Confirms status of linkage efforts with support services provided.
• Troubleshoots barriers encountered in obtaining services.
• Reviews Safety Plans, where applicable, to ensure plans remain sufficient for current circumstances.
• Captures and coordinates identification of and referrals to local, state or federally funded programs and agencies.
• Dispatches Mobile Crisis Teams where those services are available.
• Prepares reports and maintains the database to retain validated resources and service offerings.

Requirements

• High school diploma or equivalent and a minimum of 6 months experience in behavioral health.
• Any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities And Experience

• BS/BA degree in a mental health or other human services field preferred.
• Experience working directly with individuals in need of behavioral health services strongly preferred.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401(k) contribution.

Pay

The hourly* range for this specific position is $22.17 to $26.11. Locations: New York and Massachusetts.

Schedule

This is a 24-hour call center, open 365 days, with varied 1st, 2nd, and 3rd shifts to include weekends.