Crisis Professional

About the role

The Crisis Professional provides crisis intervention, assessment, and stabilization services to individuals of all ages experiencing mental health and/or substance use crises across Marathon, Lincoln, and Langlade Counties. Services are delivered via phone, in-person, and in community settings. This role conducts comprehensive risk assessments (including suicide, self-harm, homicidal ideation, psychosis, and substance use), determines the least restrictive appropriate level of care, and coordinates referrals to other services. The Crisis Professional serves as a central point of coordination among healthcare providers, law enforcement, and community partners to ensure safety and continuity of care.

Responsibilities

• Conduct comprehensive crisis assessments in-person, by phone, and in community settings to evaluate risk and determine appropriate level of care
• Screen for suicide, self-harm, homicidal ideation, psychosis, and substance use using evidence-based tools and clinical judgment
• Develop and implement safety plans and provide short-term follow-up to ensure client stability in the community
• Triage and coordinate admissions to inpatient, crisis stabilization, detoxification, or outpatient services
• Provide crisis counseling, emotional support, de-escalation, and coping strategies to individuals and families
• Gather and analyze collateral information from medical records, family, law enforcement, and other providers to inform clinical decisions
• Facilitate voluntary and involuntary admissions, including coordination with psychiatrists, medical providers, and Corporation Counsel (Chapter 51/55)
• Respond to mobile crisis calls in the community, including homes, schools, hospitals, and correctional facilities
• Conduct jail assessments to determine suicide watch status and clearance for incarceration
• Provide after-hours Adult Protective Services response, including screening referrals, conducting welfare checks, and determining protective needs
• Serve as a liaison with community partners, including law enforcement, emergency departments, and other mental health providers
• Operate crisis and warmline services, providing immediate support, resources, and referrals
• Complete accurate, timely documentation in the electronic medical record in accordance with regulatory standards
• Respond to behavioral health emergencies and assist with safety interventions, including use of least restrictive measures and restraint when necessary
• Support after-hours operations, including switchboard coverage, safety monitoring, and facility communication
• Perform other related duties as assigned

Requirements

• Bachelor’s Degree or Master’s degree in Human Services, Psychology, or another related field with a preferred one year of work in a related field
• Must possess a valid Wisconsin driver's license and maintain unrestricted driving privileges throughout employment and have use of a personal vehicle
• Must meet and continue to meet all requirements for insurability under the organization's vehicle insurance policy
• Must be authorized to operate any vehicle and transport clients, patients, or staff as required by the position
• More than 1 year experience working in direct care or behavioral health
• Ability to remain calm and effective in high-risk, unpredictable and emotionally charged situations
• Strong clinical judgement and critical thinking skills

Preferred Qualifications

• More than 1 year in a role directly handling crisis situations
• Formal crisis intervention training

Pay

Starting pay range from $29.91 to $31.70 per hour for Bachelor’s candidates and $33.00 to $35.93 per hour for Masters candidates, depending on experience. Shift differentials: $1.50/hr for 2:00pm–10:00pm hours and $2.50/hr for 10:00pm–6:00am hours.

Schedule

One role available with hours of 1:00pm – 11:00pm, working 4 days in a 7-day period.

Benefits

• PTO and paid holidays
• Health insurance, dental insurance, vision insurance
• On-site bistro and cafeteria, pharmacy
• Newly updated facility
• Life insurance, accident insurance, hospital insurance
• Employee assistance program and employee discounts
• Wisconsin Retirement System (WRS) eligibility — hybrid defined benefit plan with 7.2% employee contribution matched 100% by NCHC each pay period

Working Environment

• Frequent exposure to individuals experiencing emotional distress, agitation, or behavioral crises
• Occasional exposure to hostile situations
• Exposure to communicable diseases and bodily fluids
• Ability to sit, stand, walk, and travel frequently throughout the workday

About the Organization

North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties — Langlade, Lincoln, and Marathon. NCHC employs more than 600 professionals in diverse roles across a variety of care and work environments, providing passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization, and more.