Crisis Line Counselor I

Position Summary

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis intervention and suicide prevention support.

Key Responsibilities

• Provide immediate crisis and suicide intervention support via phone, text, and chat
• Refer callers to appropriate behavioral health, substance use, and emergency resources
• Monitor the status of active cases through follow-up
• Schedule appointments for after-hours callers
• Accompany Mobile Crisis staff on community-based responses when needed
• Document all interactions accurately and in a timely manner
• Use programs such as Microsoft Word, Outlook, Excel, and Avatar (EHR)

Qualifications

• High School Diploma or GED (required)
• Experience in behavioral health, crisis intervention, or call center settings preferred
• Strong multitasking and communication skills
• Proficient in Microsoft Office and basic EHR systems (Avatar experience a plus)
• General knowledge of mental health, substance use, and crisis resources
• Ability to remain calm in high-stress situations and handle sensitive conversations
• Comfortable working overnight and occasionally responding in the field