Crisis Intervention Specialist - Per Diem

Who we are

Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future.

Why you should apply

As a MCORT-2 Crisis Intervention Specialist, you will join an evidence-based program and a dynamic team for the opportunity to learn and refine your clinical and engagement skills and accomplish your dream of helping people to make progress on their unique recovery journeys. The work is sometimes challenging and always rewarding by engaging with persons we serve and co-workers as we all learn, grow, and thrive.

Department

MCORT-2: 988 Mobile Crisis Outreach Response Team

Position Overview

The Per Diem Crisis Intervention Specialist, a bachelor’s level behavioral health professional, is responsible for assessing each crisis outreach situation attended and deciding if additional psychological, psychiatric, or clinical services are needed. If so, the Crisis Intervention Specialist will consult with the Masters-Level Supervisor via remote connection for supervision and direction.

Essential Job Functions

• Create and maintain a wellness and recovery-oriented environment by using person-first language, respectful documentation, and person-centered planning.
• All services provided will promote wellness and recovery outcomes with positive outcomes for persons receiving MCORT services.
• Culture of compliance with internal and external policies, regulations, laws, and high ethical standards.
• Coordinate outreach service with the Peer Support Specialist to ensure that the person in crisis is always attended to and engaging in the crisis intervention service.
• Communicates with the 988 entity in provision of MCORT dispatch as necessary per the dispatch system.
• Utilize assessment tools and skills to assess the environment and the person in crisis for mental health and/or substance use targeted crisis intervention and referral to ongoing community services.
• Work with the person, the Peer Support Specialist and, as necessary, the Master’s Level Supervisor in providing the most appropriate crisis intervention service.
• Incorporate evidence-based crisis intervention practices when interacting with the person in crisis.
• Provide person-centered crisis intervention planning to include de-escalation, cognitive behavioral interventions the person can employ when not with service providers, warm handoff to community services as needed, plan for follow-up call to ensure engagement of the person to the community service provider and satisfaction of the MCORT service survey.
• Ensure each person receives the person-centered crisis intervention plan to support the engagement to community MH and/or SUD services, plan for follow up calls from MCORT to track status/engagement with community provider, and satisfaction survey.
• Ensure all documentation is timely and within the policy and standards set by the 988 entity, DMHAS and Bridgeway. Documentation to include all aspects of service for each dispatch in a database determined by DMHAS.
• Ensure that mobile crisis outreach response take place in-person anywhere in the region within one hour, on average, of dispatch and that the two-person team attend to at least 2 mobile crisis outreach responses in each scheduled 8-hour shift.
• Mobile outreach responses are expected to respond without law enforcement accompaniment whenever it has been deemed safe by the 988 Lifeline crisis center.
• In situations in which it is determined that the person may need to be hospitalized, the local PESS will be contacted to provide an assessment (this will be in coordination with the master’s level supervisor).
• If it is determined that law enforcement/EMS are needed, policies and procedures identified by DMHAS will be followed which include contacting 911 dispatch emergency services-this may be in coordination with the 988 entity.
• Collaborate with family and/or significant others to assist and support persons in crisis on an as-needed basis.
• Maintain positive relationships with relevant community partners, including but not limited to medical and behavioral health providers.

Requirements

• Education/Certifications: Bachelor’s Degree from an accredited institution in a mental health related field (psychology, social work, counseling, etc.) required Two-year post BA/BS professional experience in the MH field. Experience in a crisis setting preferred.
• Driver’s License, Vehicle Valid driver’s license required No more than one moving violation within the past 12 months Vehicle required