Crisis Intervention Counselor - Third Shift - Remote for residents in the Greater Louisville area.

Responsibilities

• Provides crisis and suicide intervention counseling over the telephone to callers needing emergency or crisis assistance.
• Identifies and suggests appropriate organizations and service providers to meet callers' needs.
• Monitors status of callers' situations through case follow-up.
• Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
• Reviews daily log-sheets and client records to ensure accurate information recording and maintenance.
• Supervises and monitors the work of a staff of telephone counselors and volunteers to ensure they are providing accurate, quality crisis assistance, including accurate documentation.
• Provides crisis intervention and suicide prevention training and consultation to other crisis intervention counselors, volunteers, service providers, and community groups as requested.
• Attends and participates in staff and team meetings, providing information relating to the procedures of the crisis intervention counselors and the service they provide.
• As assigned, provides crisis intervention to community groups traumatized by suicide.

Requirements

• Bachelor's degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study; or High School diploma or GED with completion of AAS/Life Line 50 hours of Crisis Intervention/Suicide Prevention training and six months of volunteer time with Seven Counties Services after completion of training.
• Minimum of six months experience in social services.
• Good communication and interpersonal skills.
• Knowledge of available community resources.
• Ability to make sound decisions and judgments in stressful or unusual situations.
• Good supervisory skills and the ability to work in a team environment.

Physical Demands

Position has no unusual physical demands. May involve modestly unpleasant situations such as offensive language from callers.

Time Type: Full time