Crisis Hotline Clinical Supervisor

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission-focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most—uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center, we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

About the role

As the Crisis Hotline Clinical Supervisor, you are responsible for clinical oversight and training for the Crisis & Information Hotline/988 staff. You will provide training, monitoring, and evaluation to the Crisis Information staff in accordance with American Association of Suicidology (AAS), National Suicidal Prevention Lifeline (NSPL), and 988 call center standards of care. Your role includes supporting recruitment and hiring for a 24/7/365 multi-shift staffing structure, reviewing and screening applicants, and participating in interviews and the selection process.

Responsibilities

• Provide performance oversight and evaluation to crisis intervention staff members.
• Be accessible to 24/7 staff and provide case-specific consultation on callers presenting with complex issues/concerns, high risk for suicide, public safety risk, repeat callers, and other mental health challenges.
• Develop, support, and implement the training curriculum, training schedules, and monitoring and evaluation plan for cultivating staff knowledge and skillsets, incorporating creative learning strategies (e.g., classroom format, silent/live monitoring, role-playing).
• Implement ongoing supervision schedules based on positions, shifts, and duties.
• Maintain documentation on all clinical or skill development plans created during case consultations and/or clinical supervision sessions.
• Assist the Manager with planning, organizing, and implementing monthly staff trainings, as well as conduct annual testing of staff competency, knowledge of standard operating procedures, and accrediting agency standards of care.
• Identify training topics, develop agendas, and facilitate meetings.

Requirements

• Master of Arts (MA), Master of Science (MS), or Doctor of Philosophy (PhD) in psychology, social work, or a behavioral science field.
• Must meet the Qualified Mental Health Professional (QMHP) standards as outlined in OAR 309-019-0125.
• 2 years or more of experience in a clinical setting providing mental health care and/or crisis intervention.
• Knowledge and experience with suicide assessment and intervention.

Preferred Experience

• Prior experience providing crisis intervention over the phone or in a professional setting.
• Experience providing clinical supervision of employees and interns.
• Education and knowledge of organizational behavior and program development.

Benefits

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability (100% paid by employer)
• 403(b) retirement plan with 2% employer contribution and up to 3% employer match
• Flex Spending Account
• PTO: 10 hours per month for full-time positions (40 hrs./wk.), increasing up to 20 hours monthly with tenure
• 7.5 paid holidays per year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program: Gym Membership & Smoking Cessation

At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support.