Crisis First Aid Responder I

About the role

The initial compensation for this position ranges from $31.40 - $38.61 per hour, depending on experience, location, and internal equity considerations. There is also an 8% license differential for LMFT, LCSW, LPCC, PsyD., and select peer certifications, as well as a 7.5% bilingual differential for qualified positions.

Compensation

We offer a competitive benefits package including medical, dental, and vision coverage, a 401(k) employer match up to 4%, and competitive time off plans. Benefits eligibility starts on day one.

Benefits

We provide a robust benefits package which includes medical, dental & vision coverage, a 401K employer match up to 4%, and competitive time off plans. Benefits eligibility starts on day one.

Schedule

This position is part of a program that has adopted an Alternative Work Schedule (AWS). An AWS is a variation of the standard 5-day/8-hours per day schedule and allows for shifts of no longer than 12 hours per day within a 40-hour workweek without payment of an overtime premium until after the 12th hour in a day or 40 hours worked in a week.

About our Program

TRUST is a Mobile Mental Health Evaluation Team that handles psychiatric emergencies for adults with psychiatric or behavioral distress. Program includes a crisis hotline, mobile mental health response, and follow-up services.

Responsibilities

• Work with TRUST multidisciplinary team to respond to field-based crisis.
• Drive the mobile field team van to and from various locations.
• Provide primary screening focused on medical and psychiatric concerns, not to exceed the scope of training obtained through the American Red Cross Adult CPR/AED/First Aid training.
• Provide basic first aid not to exceed the scope of the American Red Cross Adult CPR/AED/First Aid training.
• Screen/test for COVID-19 and obtain standard vital signs for any client being transported.
• Provide verbal CPI de-escalation techniques and stabilization services in the community in a clinically and culturally appropriate manner.
• Participate in community outreach events.
• Complete documentation including but not limited to, incident reports, call summary reports, community outreach summaries, physical screening forms.
• Maintain confidentiality and HIPAA compliance; always protect sensitive data.
• Transport clients to appropriate level of care.
• Maintain cleanliness, orderliness, and good working condition of the vehicle, interior, and exterior, using established maintenance criteria; arrange servicing when needed.
• Perform visual inspection of vehicles and complete van binder checklist; check fuel gauge, dashboard warning lights, etc. according to established schedule to ensure continued operation.
• Report all accidents, incidents and/or breakdowns involving vehicle(s) while in use; fill out required forms for insurance purposes and/or Facilities attention.
• Complete all required annual trainings and evaluations.
• Participate in weekly, monthly, quarterly department and agency meetings as identified by supervisor.
• Maintain a consistent, high quality, customer-focused service style when conducting business and providing services to staff and clients (internal customers), the general public, and other external customers.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A High School Diploma or GED and one (1) year of related behavioral health experience, full-time best practices experience in emergency response, customer service, and intake processing, or equivalent combination of education and experience (two years of relevant experience equals one year of education).
• To include: EMT credentialed in the state of California.
• Volunteer experience will be considered.

Job Competencies

• Crisis De-escalation
• Analytical Thinking
• Encouraging Customer Focus
• Maintains Safe Environment
• Manages Multiple Priorities
• Organizational Agility

Physical Requirements

• Must remain physically fit enough to keep clients self-safe.
• While performing these duties the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell.
• This also includes the ability to: Move quickly/run.
• Drive a car.

Driving

May have unsupervised contact with children. Requires full background check and TB Exam.

Equal Opportunity Employer

We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability. We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.