Crisis Clinician, Mobile Crisis Outreach Team
About the role
MCOT services are community-based and available 24 hours per day, every day of the year. The Crisis Clinician utilizes the most effective, least restrictive approaches and evidence‑based interventions until the crisis is resolved or the individual is transitioned into a more clinically appropriate environment.
Our Vision is Healthy and Fulfilled Lives, and MCOT provides expedited access to care in critical situations as an essential mobile provider of crisis services for children, adolescents, and adults experiencing a behavioral health crisis. The MCOT case manager dispatches to the location of the individual experiencing a behavioral health crisis, including schools, emergency rooms, homes, and BTCS clinics, to provide crisis intervention, screening, referral, relapse prevention, and follow‑up services. Our Mission is to continuously improve the health and independence of the person we serve, and in addition to ready access to care in the time of crisis, MCOT also provides follow‑up services which may include case management, individual and group skills training, Person‑Centered Recovery Planning, supported housing/employment, discharge planning, and linkage to ongoing services.
Responsibilities
- Provides empathetic active listening and de‑escalation
- Engages in person‑centered safety planning, utilizing critical thinking and solution‑focused problem solving
- Ensures crisis follow‑up and relapse prevention occurs, providing support once the crisis has resolved
- Communicates effectively with people and families from diverse cultures and socio‑economic backgrounds
- Facilitates and coordinates placement
- Partners with families, first responders, schools, hospitals, and community agencies
- Demonstrates skills and expertise using integrated computer database programs to access files and document services, as well as the ability to organize and prioritize work assignments
- Ability to work independently, collaboratively within a team, and assumes a flexible work schedule
- Assumes rotating on‑call responsibilities, including after‑hours, weekends, and holidays
- A daily stipend is offered for each day of on‑call
- Cross‑trains to support crisis programs, including Diversion Center, Adult Crisis Respite, Youth Therapeutic Respite, and 911 Dispatch
Requirements
- Bachelor’s degree in human services*
- Comprehensive knowledge of mental health diagnoses
- Ability to work independently and collaboratively within a fast‑paced, recovery‑focused environment
- Minimum of two years of case management experience
- Possesses a valid Texas Driver’s License and maintains approved driver status throughout employment
- If degree is not in Human Services, a minimum of 24 credits in a human services field