Crisis Clinician, Follow Up

About the role

Under the direction of the 988 Project Director, the Crisis Follow Up Clinician serves as a member of the 988 team, providing timely, high-quality, person‑centered crisis follow‑up services to individuals experiencing mental health, substance use, intellectual and developmental disability‑related, or co‑occurring crises who contact the 988/Crisis Hotline or are referred by Williamson County 911. The role focuses on care coordination, linkage to services, and maintaining stabilization through trauma‑informed, evidence‑based practices.

Responsibilities

• Conduct phone‑based crisis screening and assessment
• Provide empathetic active listening and de‑escalation
• Develop person‑centered safety plans
• Facilitate referral and linkage to crisis, behavioral health, and community‑based services
• Collaborate with internal and external resources to maintain crisis stabilization
• Apply trauma‑informed and evidence‑based practices to promote safety, recovery, and continuity of care
• Rapidly synthesize information, exercise sound clinical judgment, remain calm under stress, and communicate effectively with diverse populations
• Engage and assess individuals by telephone while reviewing multiple integrated computer/database systems, documenting interventions, and coordinating with emergency communications and crisis‑response personnel
• Utilize knowledge of the public mental health system and community resources to reduce barriers to care
• Maintain compliance with program procedures, confidentiality, documentation standards, and data‑collection/quality‑assurance expectations
• Participate in cross‑training and support other crisis programs as needed

Requirements

• Hours: Monday‑Friday, 11 am – 8 pm
• Location: Williamson County
• Valid Texas Driver’s License and approved driving status throughout employment

Qualifications

Minimum Qualifications

• Eligibility for and designation as a Qualified Mental Health Professional‑Community Services (QMHP‑CS)
• Bachelor’s degree in a human services field (or 24 semester credit hours of human services coursework if degree is in another field)

Preferred Qualifications

• Master’s degree in a human services field
• Two or more years of behavioral health experience, preferably in crisis intervention, screening/assessment, de‑escalation, safety planning, or other high‑acuity services
• Bilingual in English and Spanish with demonstrated ability to