(3111) Crisis Clinician, Follow Up

About the role

Under the direction of the 988 Project Director, the Crisis Follow Up Clinician serves as a member of the 988 team. This position is responsible for providing timely, high‑quality, and person‑centered crisis follow‑up services to individuals experiencing mental health, substance use, intellectual and developmental disability‑related, or co‑occurring crises who called the 988/Crisis Hotline or were referred by Williamson County 911. The clinician provides crisis follow‑up to ensure coordination of care and linkage support to referred options.

Responsibilities

• Phone‑based crisis screening and assessment, empathetic active listening, de‑escalation, person‑centered safety planning, and referral/linkage to appropriate crisis, behavioral health, and community‑based services.
• Collaborate with internal and external resources to maintain stabilization of the crisis situation.
• Utilize trauma‑informed and evidence‑based practices to promote stabilization, safety, recovery, and continuity of care.
• Synthesize information rapidly, exercise sound clinical judgment, remain calm during high‑stress situations, and communicate effectively with individuals from diverse cultural and socioeconomic backgrounds.
• Engage and assess individuals by telephone while simultaneously reviewing multiple integrated computer and database systems, documenting interventions, and coordinating with emergency communications and crisis‑response personnel.
• Apply comprehensive knowledge of the public mental health system and community resources to facilitate appropriate service access and reduce barriers to care.
• Maintain compliance with program procedures, confidentiality requirements, documentation standards, and applicable data‑collection and quality‑assurance expectations.
• Receive cross‑training and provide support to other crisis programs based on operational and service needs.

Minimum Qualifications

• Eligibility and designation as a Qualified Mental Health Professional–Community Services (QMHP‑CS).
• Bachelor’s degree in a human services field (or at least 24 semester credit hours of human services coursework if the degree is in another field).
• Valid Texas Driver’s License and approved driving status throughout employment.

Preferred Qualifications

• Master’s degree in a human services field.
• Two or more years of behavioral health experience, preferably involving crisis intervention, behavioral health screening or assessment, de‑escalation, safety planning, or other high‑acuity services.
• Bilingual in English and Spanish with demonstrated ability to communicate effectively with Spanish‑speaking individuals and families.

Pay

Hourly Salary Range: $24.23 – $32.48

• +$1.00 per hour – 2 year previous experience
• +$4.00 per hour – BTCS Tenure
• +$0.75 per hour – Bilingual
• +$1.00 per hour – Associate Licensure or Advanced Licensure
• +$1.00 per hour – Williamson County
• +$0.50 per hour – LCDC

Annual Salary Equivalent: $50,398.40 – $67,558.00 per year

Schedule

Monday – Friday, 11 am – 8 pm

Location

Round Rock, TX (Williamson County)