Crisis Center Unit Clerk

About the role

This position supports a multidisciplinary team providing person-centered, trauma-informed behavioral health services in a 24-hour facility.

Responsibilities

• Supports the delivery and quality of individual care through clerical, clinical, and technical functions.
• Familiarity with Item V (Crisis Service Standards) of the HHSC Performance Contract and related Texas Administrative Codes and Health and Safety Codes.
• Observes and documents Q15 safety checks at each interval in real-time.
• Emotionally supports patients, remains calm and professional, and uses good interpersonal skills to defuse volatile situations.
• Safeguards patients' personal belongings during the admission process and documents accordingly.
• Monitors patients, listens to their concerns, records observations, and reports unusual behavior to mental health professionals.
• Competent in checking vital signs and timely documentation in the EHR.
• Coordination of admissions, completion of Crisis Center Admission documents with 100% accuracy.
• Answers inbound telephone communications and directs calls appropriately.
• Updates Census and bed boards as necessary to reflect individuals on the CRU and EOU, as well as inbound admissions and discharges.
• Scans medical documentation into the EHR to maintain the integrity of medical records.
• Displays strong critical thinking and analytical skills, offering solutions based on research, sound clinical judgment, and policy.
• Identifies and navigates challenges to accomplish assigned tasks, notifying supervisors when solutions are unattainable.
• Encourages collaboration, maintains healthy boundaries, and fosters positive relationships within the team.
• Shares ideas, techniques, and clinical expertise with team members, willing to explain and teach information to others.
• Models appropriate behavior for other team members, interns, and students.
• Performs other duties as instructed.

Qualifications

• High school diploma or equivalent, with some college preferred.
• CNA – Certified Nursing Assistant preferred.
• Behavioral Health Tech preferred.
• One year experience working in a mental health setting.
• Great organizational and communication skills.
• Professionalism and ability to prioritize workload and responsibilities.
• Clerical responsibilities including answering incoming calls and scanning documentation into EHR.
• CPR certification required.
• SAMA certification required (offered during new hire orientation).
• Assists Mental Health Technicians in complying with Lifepath Systems policies and procedures.

Knowledge, Skills And Abilities

• Strong organizational and communication skills.
• Professionalism and ability to prioritize workload and responsibilities.
• Clerical responsibilities such as answering incoming calls and scanning documentation into EHR.
• CPR certification required.
• SAMA certification required (offered during new hire orientation).
• Knowledge of person-centered, trauma-informed approaches.