Crisis Care Shift Supervisor

About the role

Under the general supervision of the Crisis Care Center – Site Director, the Crisis Care Shift Supervisor provides general supervision and monitoring for the Crisis Care Center, along with clinical support for clients.

Responsibilities

• Serves as the onsite immediate supervisor for team members through role modeling, coaching, and assisting the unit.
• Oversees daily operations and workflows at the DWIHN Crisis Care Center.
• Creates a healthy partnership with stakeholders and monitors guest visits.
• Provides support and development to staff by modeling position functions for the team.
• Ensures services and linkage are provided for ongoing recovery and treatment services.
• Serves as the mental health professional for individuals until they are enrolled in services at other community agencies.
• Determines a provisional diagnosis, obtains documentation of medical necessity, and submits authorizations for service.
• Conducts thorough clinical assessments and treatment plans for services.
• Assesses individuals’ needs and provides appropriate support and referrals.
• Provides short- and long-term recovery-oriented therapeutic counseling and education on a group or individual basis.
• Provides family education and family counseling.
• Completes clinical documentation as required.
• Facilitates recovery education courses.
• Provides crisis management services and responds to urgent/emergent participant needs.
• Implements the transition/discharge care plan in partnership with each participant.
• Works in concert with the Site Director and Unit Administrator to ensure quality, compliance, and deliverables are met.
• Works with the Site Director and Unit Administrator regarding personnel matters.
• Performs related duties as assigned.

Requirements

• A Master’s Degree from a recognized college or university in Human Services, Social Services, Nursing (a Bachelor’s Degree will be accepted), Public Health, Public Administration, Healthcare Administration, Health Management, Psychology, Counseling, Social Work, or a related field.
• Five (5) years of full-time paid professional experience working in a human service, social service, mental health, or behavioral health setting.
• Two (2) years of full-time paid professional experience in crisis services.
• Two (2) years of full-time paid professional experience as an executive, administrator, manager, or supervisor in a human service, social service, mental health, or behavioral health setting.
• A valid State of Michigan clinical licensure: RN, LMSW, LMHC, LPC, LLP, or PhD (a limited license will be accepted).
• A valid State of Michigan Driver’s License with a safe and acceptable driving record.

Skills

• Knowledge of DWIHN policies, procedures, and practices.
• Knowledge of the DWIHN provider network and community resources.
• Knowledge of the Michigan Mental Health Code and MDHHS policies, rules, regulations, and procedures.
• Knowledge of Federal policies, rules, regulations as they relate to DWIHN.
• Knowledge of behavioral health and mental health principles and practices.
• Knowledge of the Michigan Medicaid Provider Manual and MHWIN.
• Knowledge of the LOCUS model and the clinical care process (screening, assessment, treatment planning, case management, and continuing care).
• Knowledge of and ability to use screening and assessment tools for behavioral health services.
• Knowledge of Crisis Operations principles and practices, Crisis Center operations, and management.
• Knowledge of the Adult continuum of care for all disability designations (I/DD, SMI, Co-Occurring Disorder).
• Knowledge of adult services: Outpatient, Co-Occurring services, CM, ACT, Supported Employment, and Med Drop.
• Knowledge of ICD-9, CPT Codes, DSM-IV Statistical Manual, or most current diagnostic edition.
• Knowledge of medical and behavioral health practices and terminology.
• Knowledge of compliance standards and Medical Necessity Criteria for Behavioral Health Services.
• Knowledge of the American Society of Addiction Medicine Patient Placement Criteria (ASAM).
• Knowledge of Federal Confidentiality Regulations, 42 CFR, Part 2.
• Supervisory, management, team leadership, training, people management, project management, and coaching skills.
• Conflict resolution, assessment, evaluation, organizational, planning, and decision-making skills.
• Interpersonal, customer service, communication, active listening, and teaching skills.
• Computer skills (Word, Excel, Access, PowerPoint, Outlook, Teams).
• Team building and relationship-building skills.
• Ability to communicate orally and in writing.
• Ability to work effectively with others and with an ethnically, linguistically, culturally, economically, and socially diverse population.
• Judgment and reasoning ability.

Working Conditions

• This position works in the DWIHN Crisis Care Center.
• Required to work with persons who may suffer from mental health or substance abuse crises.
• Crisis Care Operations is a 24/7 unit; candidates will be required to work a 12-hour schedule and a flexible schedule.

DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law will be approved when properly supported.