Crisis Call Center Counselor - PT / Per Diem

Responsibilities

• Answer crisis calls while maintaining clinical service levels.
• Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or text visitors who are in emotional distress.
• Utilize resource referral database to provide information and referral assistance to callers seeking, but not limited to: mental health services, substance use services, sexual assault, veteran services, domestic violence, physical disabilities, physical health, and/or developmental disabilities.
• Advocate for relevant resources, as well as locating and updating the Crisis Call Center resource guide.
• Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts, substance use and behaviors.
• Respond to Text4Teen texter(s) during shift.
• Complete a shift report for the shift.
• Gather data and complete various data trackers during shift.
• Adhere to policies and procedures for the program.
• Accurately and efficiently document crisis center calls.
• Ensures HIPAA laws and MHA confidentiality policies are followed.

Qualifications

• Bachelor’s Degree in any of the following: social work, mental health, counseling, sociology, or psychology OR A credentialed Alcoholism and Substance Abuse Counselor (CASAC)
• Bilingual- Spanish/English preferred.
• Courteous, empathic, and professional manner.
• Ability to work efficiently in a team setting, with collaborative partners in a high-paced environment.
• Working knowledge of Motivational Interviewing and Strength-Based approaches.
• Knowledge of human service resources, that include, but are not limited to: mental health, substance use, physical disabilities, physical health and developmental disability resources in Orange County, New York.
• Experience with the practice of completing assessments, crisis management and interventions.
• Effective written and oral communication skills.
• Ability to maintain professional demeanor when handling crisis and ventilation contacts.
• Ability to exercise sound judgment under crisis situations and to abide by regulations regarding confidentiality.
• Efficiency with information-gathering, problem solving, and conflict-resolution.
• Ability to adapt and be flexible to changes in protocol and program needs.
• Proficiency in Excel and Microsoft Word required.
• Experience with Electronic Health Record Program(s) required (preferably Foothold Technology).
• Valid Driver’s License and ability to drive with current driving record acceptable for agency insurance coverage.
• Valid copies of personal auto-insurance, car inspection and registration required.

Terms of Employment/Benefits

• Non-Exempt.
• Part-time consist of 1 weekend shift minimum 5 hours each weekend.
• Per-diem must provide a minimum of 4 weekend shifts per month.
• The schedule may require irregular work hours due to the nature of operating 24 hours/7 days a week Crisis Call Center and it is expected that you will work the holiday if it falls on your assigned shift.
• Paid holidays, vacation, personal and sick leave according to MHA policy, may vary according to position.
• 6 weeks of mandatory introductory Crisis Call Center training required.