Crew Scheduling Operations Manager

Allegiant Air provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

About the role

The role involves managing customer service inquiries and resolving issues through various communication channels. It also includes training new employees and maintaining high standards of customer satisfaction.

Responsibilities

• Handle customer inquiries via phone, email, and social media
• Resolve customer complaints and issues efficiently
• Train new employees on company policies and procedures
• Maintain positive relationships with customers and colleagues
• Contribute to improving customer service processes

Requirements

• Bachelor's degree in Business Administration, Communications, or related field
• At least 1 year of customer service experience
• Strong communication and problem-solving skills
• Ability to work independently and manage time effectively

Qualifications

• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite
• Experience with CRM systems
• Knowledge of social media platforms

Skills

• Customer service skills
• Problem-solving abilities
• Time management
• CRM systems
• Social media management

Benefits

Comprehensive benefits package including medical, dental, vision insurance, paid time off, and retirement plans.

Pay

$18 - $22 per hour based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate customer needs.