Crew Member - Cava - Boston Logan Airport

About the role

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.

Responsibilities

• Prepare products according to operational and quality standards and serve them with enthusiasm in a clean and fast-paced environment.
• Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.
• Handle money, processes credit and debit cards, makes change, while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Knowledgeable and enthusiastic about the restaurant's menu and products. Make recommendations to guests to fit their needs, especially when questioned about potential food allergens.
• Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if necessary, immediately.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Achieve success by expanding upon these job requirements and truly providing a memorable experience.

Requirements

• Must have a passion for the guest!
• Must say “Yes”, “Please”, and “Thank You”!
• Must smile often!
• Exceed First Class Service standards and behaviors with every guest, business partner, and peers.
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip-resistant shoes.
• Warmly greet, acknowledge, and take guests drink and food orders within 30 seconds of them entering the concept.
• Knowledgeable and enthusiastic about the restaurant's menu and products.
• Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
• Receive positive Secret Shopper scores.
• Ask correct SMG related questions for positive comments.
• Comply with all local, state, federal laws and regulation including those relating to food safety.
• Adhere to Brand standards and systems.
• Prepare all products following appropriate recipes and procedures.
• Ability to take direction and collaborate in a team environment.

Qualifications

• High School diploma or GED
• Food and Beverage experience is preferred but not required
• Able to work in a high-energy and demanding environment
• Effective communication skills and able to work independently as well as with other team members
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers
• Ability to work various shifts in a 7/365 team-oriented environment
• Excellent customer service skills and an ability to communicate effectively, in English
• Self-motivated, leadership and organizational skills
• Positive interpersonal skills
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing, and mathematics, in English
• Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder, and walking long distances
• Able to work in an environment with varying temperatures