Crew Member

Responsibilities

• Work well with others respectfully, and can interact in a positive efficient manner
• Respond positively to coaching and feedback
• Able to communicate with team members, as well as with supervisors within the organization
• Able to learn and execute multiple tasks
• Provide great guest service
• Resolve guest issues on the spot, be polite and respectful
• Follow Brand standards, recipes and systems
• Follow safety, food safety and sanitation guidelines; comply with all applicable laws
• Maintain clean and neat work environment
• Execute restaurant standards, Cafua Management Company standards and marketing initiatives
• Handle POS transactions and payments with accuracy
• Prepare and deliver all products according to Brand standards using job aids when necessary

Qualifications

• Fluent in English
• Basic computer skills
• Able to count money and make change
• Able to operate restaurant equipment (18 years or older)
• Must be able to lift a minimum of 50 lbs.

Skills

• Pasion for Results
• Problem Solving and Decision Making
• Interpersonal Relationships & Influence

Guest Focus

• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Quality Products

• Prepared using the proper systems and recipes the way the guest ordered it

Friendly Service

• A warm greeting, a smile, and a thank you go a long way

Clean Restaurant

• A clean restaurant provides the guest with the atmosphere they want

Company Culture

Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant.