Crew Member
Cafua Management Company, a Dunkin Franchisee · Wolfeboro, NH · 15 mo ago
ManagementFull-time
Responsibilities
- Work well with others respectfully, and can interact in a positive efficient manner
- Respond positively to coaching and feedback
- Able to communicate with team members, as well as with supervisors within the organization
- Able to learn and execute multiple tasks
- Provide great guest service
- Resolve guest issues on the spot, be polite and respectful
- Follow Brand standards, recipes and systems
- Follow safety, food safety and sanitation guidelines; comply with all applicable laws
- Maintain clean and neat work environment
- Execute restaurant standards, Cafua Management Company standards and marketing initiatives
- Handle POS transactions and payments with accuracy
- Prepare and deliver all products according to Brand standards using job aids when necessary
Qualifications
- Fluent in English
- Basic computer skills
- Able to count money and make change
- Able to operate restaurant equipment (18 years or older)
- Must be able to lift a minimum of 50 lbs.
Skills
- Pasion for Results
- Problem Solving and Decision Making
- Interpersonal Relationships & Influence
Guest Focus
- Understands and exceeds guest expectations, needs and requirements
- Develops and maintains guest relationships
- Displays a sense of urgency with guests
- Sets and maintains high standards for self and others, acts as a role model
- Consistently meets or exceeds goals
- Contributes to the overall team performance; understands how his/her role relates to others
Quality Products
- Prepared using the proper systems and recipes the way the guest ordered it
Friendly Service
- A warm greeting, a smile, and a thank you go a long way
Clean Restaurant
- A clean restaurant provides the guest with the atmosphere they want
Company Culture
- Embracing a guest first culture is not a strategy; it is the way we should execute our business
- Start by taking personal responsibility to provide the best guest service in the industry
- Deliver what our guests want: quality products; fast, friendly service; and a clean restaurant